Why won't my new water meter key fit in the lid?

The keys sold at local hardware stores are generic and meant for a variety of meter lids. Your key may simply need to be ground down a little to fit inside the meter lid's keyhole that we use. If you are still having trouble, you can contact us at 940-761-4333 and we will send a Field Crew to verify there isn't some other issue with your meter lid and assist you with opening it.

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1. Who do I contact for questions about my Water Bill?
2. I need to make repairs on my plumbing, Who do I call to shut off the water?
3. I have a leak on my houseline. Who is responsible for repairing it?
4. I see running water from a water main leak on my street. Will this affect my water bill?
5. Why is my water bill increasing?
6. Why don't I have water?
7. Why won't my new water meter key fit in the lid?