Why don't I have water?

If you find that your water is off, one possible reason is that we may be working on a water main leak in your area and have turned off the water main. This is done so that our crews can safely make the necessary repairs. Although we try and notify residents of an imminent outage, sometimes the residents affected are simply too large to notify in a reasonable amount of time. If you are certain we are not working on a water main leak, then you may have a leak that is causing pressure loss in the rest of your house. You can check your water meter's flow indicator to determine if you have a leak. If you need help, refer to How to Read your Water Meter or contact us at 940-761-4333.  

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1. Who do I contact for questions about my Water Bill?
2. I need to make repairs on my plumbing, Who do I call to shut off the water?
3. I have a leak on my houseline. Who is responsible for repairing it?
4. I see running water from a water main leak on my street. Will this affect my water bill?
5. Why is my water bill increasing?
6. Why don't I have water?
7. Why won't my new water meter key fit in the lid?