FAQs • Wichita Falls • CivicEngage

Why don't I have water?: If you find that your water is off, one possible reason is that we may be working on a water main leak in your area and have turned off the water main. This is done so that our crews can safely make the necessary repairs. Although we try and notify residents of an imminent outage, sometimes the residents affected are simply too large to notify in a reasonable amount of time. If you are certain we are not working on a water main leak, then you may have a leak that is causing pressure loss in the rest of your house. You can check your water meter's flow indicator to determine if you have a leak. If you need help, refer to How to Read your Water Meter or contact us at 940-761-4333.

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Water Distribution

1. Who do I contact for questions about my Water Bill?: Water Distribution cannot assist you with your water bill- you must contact Utility Collections at 940-761-7414 for assistance, or click here for more information.

2. I need to make repairs on my plumbing, Who do I call to shut off the water?: You may contact Utility Collections at 940-761-7414 to schedule a turn off to make repairs. If it is an Emergency, you may call 940-761-7414 between 8 am and 5 pm. After 5 pm, contact Water Distribution's emergency hotline at 940-761-4333.

3. I have a leak on my houseline. Who is responsible for repairing it?: All piping on the outlet side of the water meter is owned and maintained by the property owner, everything else contained in the meter box including the cutoff and water meter is owned and maintained by the City. Any necessary repairs to leaks on the privately owned houseline or any appurtenances connected to the privately owned houseline will be repaired by the homeowner or a certified professional. For more information, you may refer to the City of Wichita Falls Code of Ordinances, Chapter 106 - UTILITIES, ARTICLE II. WATER SERVICE.

4. I see running water from a water main leak on my street. Will this affect my water bill?: No. The water must travel through the water meter before it will register as consumption on your water bill. Water main leaks happen on our distribution water mains and water service lines prior to any water entering the meter.

5. Why is my water bill increasing?: If you see an increase in your water consumption, you may have a leak on your internal water line. Please refer to this document, How to Read Your Water Meter, to learn how to check your water lines for leaks. For questions about your Water bill, you should contact Utility Collections at 940-761-7414.

6. Why don't I have water?: If you find that your water is off, one possible reason is that we may be working on a water main leak in your area and have turned off the water main. This is done so that our crews can safely make the necessary repairs. Although we try and notify residents of an imminent outage, sometimes the residents affected are simply too large to notify in a reasonable amount of time. If you are certain we are not working on a water main leak, then you may have a leak that is causing pressure loss in the rest of your house. You can check your water meter's flow indicator to determine if you have a leak. If you need help, refer to How to Read your Water Meter or contact us at 940-761-4333.

7. Why won't my new water meter key fit in the lid?: The keys sold at local hardware stores are generic and meant for a variety of meter lids. Your key may simply need to be ground down a little to fit inside the meter lid's keyhole that we use. If you are still having trouble, you can contact us at 940-761-4333 and we will send a Field Crew to verify there isn't some other issue with your meter lid and assist you with opening it.