Show All Answers

1. What are the Shop’s hours of Service?

The Main Repair Shop is open from Monday through Friday from 5:00 a.m. until 5:00 p.m. The Service Station is open from 7:00 AM Monday through 7:00 AM Saturday, for oil changes, tire work and minor automotive repairs.

2. What if my vehicle has a break down and I cannot get in touch with anyone in the Shop?

From 5:00 a.m. until 5:00 p.m., please call 761-7931. After 5:00 p.m., please call 761-7935. If you are unable to reach anyone, call 720-5000.

3. How often is my vehicle scheduled for Preventive Maintenance?

Most of the City fleet is on a 12-14 month cycle for complete maintenance. Central Services staff refers to this as a “PM-C.” The vehicle will be scheduled for this downtime, and you will be notified in advance. Police patrol cars are usually scheduled on a 1 year rotation for PM-C work. If a repair needs to be made, however, do not wait for the scheduled PM-C to get the problem corrected.

4. How can I find out if my City vehicle is ready?

Call 761-7926 to check the status of any unit at Central Services for repair or maintenance.

5. How often does my oil need to be changed?

Different types of Equipment are set for service according to the best practices for the environment they operate in.  The oil needs to be changed every 5,000 miles for most light duty vehicles. Equipment used in harsh environments are scheduled from 100 to 600 hours. If you have any questions on your specific equipment, please contact the Automotive Service Coordinator at 761-7935.

6. What air pressure should I maintain in my tires?

Patrol Cars & Staff Cars: 35 PSI, 3/4 &1 ton Pickups: 80 PSI Large Trucks: 105-120 PSI Other Equipment: You may also find your specific tire info on the information sticker located on the drivers door jamb. Contact the Service Station at 761-7935 (  Always follow manufacturers specifications )

7. Is it okay to use another vehicle’s gas card if I can’t find mine?

This causes complications. Central Services keeps close track of each unit’s performance and expenditures. Please contact the Service Station staff if you need fuel immediately. If a fuel card needs to be replaced you can go to the Central Services administrative office between 8:00 a.m. and 5:00 p.m.or to the Service Station office to get a new card.  

8. What do I do if the fuel pumps are not working?

Please walk around car wash to Service Station for assistance.

9. Who do I see for a license tag or registration for a City of Wichita Falls vehicle?

Contact Fleet Maintenance Administrative Office located adjacent to City Wichita Falls Credit Union or call 940-761-7926.

10. When is the City Auction?

We anticipate another auction in August please check back with here for more details or go to Govdeals.com .

11. As a vendor, who do I contact about doing business with Fleet Maintenance

Contact the City of Wichita Falls Purchasing Agent at 761-7466 or the Fleet Maintenance Parts Room Manager at 761-7654.

12. What is the process to get fuel for my unit?

New employee's need to have their employee ID number put in the system before they can fuel vehicles. They can do this by going to the Central Services office or to the City's Service Station and get that info put uploaded.

Fueling the unit. Go to the fuel sentry located at the front of the Service Station, Touch the screen and follow the voice prompts. Them begin fueling