FAQs • Wichita Falls • CivicEngage

▼
50 Plus Zone

Show All Answers

1. What is the Zone?: The Best Thing About Being Over 50, is Being Able to Join the ZONE!! The 50+Zone is a recreational facility operated and programmed by the W.F. Parks & Recreation Department for the use and enjoyment of people 50 & over. The Zone is located on the 2nd floor of the W.F. Recreation Center on the corner of 10th & Indiana. Only $30.00 a year, the Zone Membership offers so many opportunities for activity and FUN!! More...

2. Does the $30 annual fee cover everything at the Zone?: Although it covers most everything, there are a few classes and special events that require a minimal fee to cover costs. These programs are optional and the fees are directly associated with additional cost that the Zone incurrs to offer them.

3. Is the Zone open to everyone?: The Zone is open to everyone over the age of 50 regardless of which city or county you reside in. All programs held within the facility are open to all members of the Zone. We do not cater to private parties, although we have parties all the time.
Guests are welcome at the monthly Friday night dances and at certain listed special events (see a newsletter for specific programs). More...

4. Do I need to be a member to come to the Zone?: We are so sure you will like us at the Zone that we offer you a one day guess pass to try us out. If you like what you see and want to come back we require that you get a membership that runs for a 12 month period from the date you join, for $30 per person.

5. Do I have to be a resident of Wichita Falls to join the Zone?: We have members from all over. Bowie, Electra, Vernon to name a few cities. We even have members who join while they are visiting their families during the summer.

▼
Abatement Liens

Show All Answers

1. What is the lien collection program?: On June 6th the City began to notify all the citizens of Wichita Falls who own property upon which City liens have been filed. There are over 2,000 such property owners and over 6,000 liens. The City has hired a lien clerk who will send out 150 notification letters per week. All property owners wiht such liens will be notified within 90 days. Three temporary clerks have been hired to assist with processing the paperwork and answering phone correspondence.

2. What is a lien and why does the City have so many of them?: Whenever the City mows grass or demolishes a dangerous structure on private property, it does so using taxpayer money. The City is authorized to recoup the money by placing a lien on the property. The City has been abating nuisances and placing liens for 40 years.

3. What is the City doing to collect these liens?: We are notifying the owners of property upon which liens have been filed.

4. Why try to collect now?: The City only recently computerized its records and discovered the extent of the debt owed the City.

5. If I have a lien on my property why should I pay it off?: It is accruing at 10% interest and will cost less to pay off now rather than later. An outstanding lien may also hinder the property owner from selling the property, as title insurance cannot be obtained on a property encumbered by a lien.

6. How do I find out if my property has a lien on it?: Go to Departments on the home page of this website and click on Code Enforcement Liens, call 940-761-7463 to talk with one of the four lien clerks or check the records at the Wichita County Courthouse.

7. What if I can't pay the whole amount at once?: If you pay the principle the interest will cease to accrue. The City will also assist you in setting up a payment plan.

▼
Accounting & Finance

Show All Answers

1. What is the sales tax rate for the City?: The sales and use tax for the city is 8.25%. The State of Texas receives 6.25% and the City receives 2% of this tax. The proceeds from the City’s portion of this tax are used to support the general operations of the City and to provide funds for infrastructure improvements and economic development. Specifically, 1.5% of this tax is deposited in the General Fund of the City, .25% is governed by a private non-profit economic development corporation (established pursuant to Section 4A of the Texas Development Corporation Act of 1979), and the remaining .25% is governed by a private non-profit corporation designed to make infrastructure improvements to attract economic activity to the community (established pursuant to Section 4B of the Texas Development Corporation Act of 1979).
Sales Tax Rate

2. What is the property tax rate for the City?: The City’s property tax rate on real property is $0.694321 per $100 of assessed value. In other words, the owner of a $100,000 home, would pay the City $694.32 in property taxes. These taxes are collected by Wichita County through an inter-local agreement between the City and the County. The proceeds from this tax are deposited in the General Fund of the City and used to support general operations such as police and fire protection, street maintenance, traffic control, parks and recreation, library service, engineering service, health and safety, and general finance and administrative services.

▼
ARPA Nonprofit Grant Program

Show All Answers

1. What are the reporting requirements for grant funding?: Reporting frequency and information required by the City as part of the City/Federal guidelines will vary based on the funding use and award. Those details will be outlined and finalized upon award and signed agreement with the City if a non-profit organization is awarded funds.

2. Is there a deadline to spend the funds?: Yes. Funds must be obligated by December 31, 2024, and spent by December 31, 2026.

▼
Aviation

Show All Answers

1. What time do passengers need to arrive at the Wichita Falls Regional Airport for a flight?: If you are checking baggage arrive 90 minutes prior to the flight departure. If you are JUST taking carry-on baggage arrive 60 minutes before the flight departure. Passengers arriving inside of 45 minutes prior to departure may not be allowed to check baggage. Failure to check-in 30 minutes prior to departure may result in the loss of your reservation and prevent you from boarding your scheduled flight. More...

2. Where can I find flight information for Wichita Falls Regional Airport?: For the daily flights to the Dallas Fort Worth Airport please contact American Eagle by calling 1-800-433-7300 or by going to the Americam Airlines website at www.aa.com.
For charter flight information to Lake Tahoe and Reno, Nevada go to
http://www.casinosinternationalinc.com/.
For charter flight information to Laughlin, Nevada go to http://www.riversideresort.com/Html/Flights-08.html American Airlines...

3. How much does it cost to park a vehicle at the Wichita Falls Regional Airport?: There is a $5 per day parking fee at the Wichita Falls Regional Airport. If you are going to be at the airport for 30 minutes or less there are parking meters in front of the terminal building for only .25.

4. What is the weight limit for carry on bags and checked bags?: A: Weight and size restrictions may vary by air carrier. For American Airlines flights, checked baggage should be no more than 50 pounds and the size should not exceed 62 dimensional inches (length + width + height). Passengers are allowed one carry on bag and one personal item free of charge. Carry-on bags should be no more than 40 pounds and the size should not exceed 45 dimensional inches (length + width + height). A personal item would include a purse, backpack, briefcase, etc and should not exceed 36 dimensional inches. If flying out of Wichita Falls, please visit the American Airlines website www.aa.com.
American Eagle Baggage Information

5. What am I allowed to carry on to the aircraft?

In August 2006, the Transportation Security Administration issued new regulations regarding the amount of liquids, gels, creams and lotions that may be carried aboard the aircraft. TSA instructs passengers to think “3-1-1.” Any liquids, gels, creams or lotions should be in a 3 ounce container or smaller, all such containers must fit comfortably in a 1 quart clear zip top bag, and you are allowed one bag per passenger. This includes items such as lip gloss, mascara, hand sanitizer, etc. This does not include any liquid medication or other medical related items. Please visit the TSA website https://www.tsa.gov/travel.
Passengers will be asked to remove their zip top bag from carry on bags prior to inspection for separate screening at the checkpoint.

If flying out of Wichita Falls, you are encouraged to inquire with the TSA officers at the ticket counter about any items you may be unsure are approved for carry on. This will allow you the opportunity to place any unapproved items in your checked bag or return them to your vehicle. This will also speed up the screening process at the checkpoint.

More...

6. Do I have to pay to check my bags?: Charges for checked baggage vary by air carrier. For American Eagle service out of Wichita Falls, the current fees are $15.00 for the first checked bag and $25.00 for the second bag and passengers should be aware that this is a one-way fee. Fees may not apply to all flights or passengers. This fee is to be paid for at the ticket counter when you check in for your flight. Cash or credit/debit cards only. If paying by cash, please try to have the correct amount due. If flying out of Wichita Falls, please visit American Airlines website listed below for more information. https://www.aa.com/i18n/travelInformation/baggage/checked-baggage.jsp Baggage price information

7. Am I allowed to lock my checked baggage?: YES, however, it is recommended that you use a TSA approved lock. TSA officers have tools for opening and re-locking baggage with accepted and recognized locks, such as Safe Skies® and Travel Sentry®, reducing the likelihood of damaging the lock or bag if a physical inspection is required. TSA is not liable for damage caused to locked bags that must be opened for security purposes. Please visit the TSA website regarding locked baggage. http://blog.tsa.gov/2014/02/tsa-travel-tips-tuesday-tsa-recognized.html
More...

8. How do I report lost luggage?: If you lost luggage while on an American Eagle flight coming into or going out of Municipal Airport please call 1-800-866-4010. If your luggage was lost through another carrier please contact that air carrier directly.

▼
Building Permits & Inspections

Show All Answers

1. Who needs building codes?: We all do - whether in our homes, offices, schools, stores, factories or places of entertainment. We rely on the safety of structures that surround us in our everyday living. The public need for protection from disaster due to fire, structural collapse and general deterioration underscores the need for modern codes and their administration.

2. What is a building code?: Practically, it is the government's official statement on building safety. Technically, it is a compendium of laws and ordinances setting minimum safety standards and arranging them in a systematic manner (codified) for easy reference. It embraces all aspects of the building construction - fire and structural items as well as the plumbing, electrical and mechanical systems.

3. How reliable are the building codes?: Most aspects of building construction - electrical wiring, heating, sanitary facilities - represent a potential hazard to building occupants and users. Building codes provide safeguards. Although no code can eliminate all risks, reducing risks to an acceptable level helps.

4. Why inspect a building during construction?: It is the only way to verify independently that code compliance has been achieved. Did you know that before you moved into your home, office or factory, an average of ten inspections has been made to verify conformity to minimum standards affecting electrical safety and sanitation as well as structural and fire and the like?

▼
Candidate Questions

Show All Answers

1. What are the requirements to be a candidate for election?: Candidates must be registered to vote, must have been full-time residents of the city for at least one year prior to qualifying, and must not hold any other elective office.

2. When may I begin raising campaign funds?: A potential candidate may begin raising funds at any time after filing designation of a campaign treasurer and bank designation with the City Clerk. The campaign account must be separate from any personal accounts and used only for depositing campaign funds and making campaign expenditures.

▼
CDC Links

Show All Answers

1. Child Care Facility Guidance From Texas Health & Human Services Commission: https://hhs.texas.gov/about-hhs/communications-events/news/2020/03/hhs-monitors-covid-19-provides-new-guidance-child-care-facilities

2. CDC Event Recommendations: https://www.cdc.gov/coronavirus/2019-ncov/community/large-events/mass-gatherings-ready-for-covid-19.html

3. CDC Information: https://www.cdc.gov/coronavirus/2019-ncov/index.html

4. Current Situation and Cases in the US:: https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

5. Map of Coronavirus COVID-19 Global Cases:: https://www.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6

6. Texas Department of State and Health Services:: https://dshs.texas.gov/coronavirus/

7. Travel Advisories:: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

8. Texas Situational Overview:: https://www.dshs.state.tx.us/news/updates.shtm

9. FEMA Rumor Control

Do your part to stop the spread of rumors by doing three easy things:

1. Find trusted sources of information.

2. Share information from trusted sources.

3. Discourage others from sharing information from unverified sources.

Visit www.fema.gov/coronavirus/rumor-control

10. When To Seek Emergency Medical Attention

Look for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:

Trouble breathing
Persistent pain or pressure in the chest
New confusion
Inability to wake or stay awake
Bluish lips or face

*This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.

Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.

www.cdc.gov

▼
Cemeteries

Show All Answers

1. Can you locate a gravesite for me?: Yes, we will need the name of the person and we will give you the lot, block and space of the gravesite.

2. Can the family plant trees, flowers or shrubs on gravesites?: Yes, but you must own the site and either perform or contract the maintenance on them. If they become unsightly or limit access to other lots they will be removed and discarded.

3. Is water provided for the landowner's use?: Water is provided in Rosemont, Lakeview, and Hillcrest. There are hose bibs located throughout the cemeteries. You must provide your own hose and abide by any water restrictions that may be in effect. Water is no longer provided in Riverside.

4. Can I purchase burial spaces?: Yes, burial plots are for sale in Rosemont, Lakeview and Riverside. The new plots in Riverside have different pricing. See the web page on "Prices" for complete details.

5. What is the cost of cemetery spaces?: See the web page on "Prices" for complete details.

6. Do you have a payment plan for burial spaces?: No, they must be paid in full. We do accept Visa or Mastercard.

7. Do you stack burials?: No.

8. Can I place flowers or holiday arrangements on gravesites?: Yes, but flowers will be removed when they become unsightly and discarded. Holiday arrangements will be removed no sooner than four weeks after the holiday.

9. Where are the two bankrobbers buried?: Billy Crawford and Elmer Lewis are buried in a single gravespace in Block Q, space 311 in Riverside Cemetery.

10. Where is Susan Parmer buried? (Jessie James' sister): Block N of Riverside Cemetery.

▼
Citizen's Police Academy

Show All Answers

1. How do I apply for the Citizens' Police Academy: Applications are available at https://wfpdnow.com/citizen-police-academy/. You may also contact Officer Jeff Hughes (jeff.hughes@wfpd.net) or Officer Brian Masterson (brian.masterson@wfpd.net) for more information.

2. What age groups can attend the Citizens' Police Academy?: The Citizen Academy is open to everyone who is at least 18 years old. Every generation has been presented in past sessions.

3. How much time will I have to dedicate to Citizens' Police Academy?: The academies generally last about 13 weeks. The current academy meets on Monday evenings from 6 pm to 9 pm.

▼
City Clerk

Show All Answers

1. How often are City Elections held?: According to State law, there are 2 uniform Election dates: The second Saturday in May and the first Tuesday in November. In 2015, the City Council adopted an ordinance moving the general election of officers to the November election date. The Mayor and Councilors serve for a term of three years.

2. Can anyone serve on the City Boards and Commissions?: The City has certain requirements and one is that you must be a resident of the City of Wichita Falls. Individual Boards and Commissions have specific requirements which are found under the Summary of Boards/Commissions

3. Are permits required for garage sales?: Permits are not required, however, garage sales can only be held four times per calendar year and are to last no more than three consecutive days.

▼
City FAQs

Show All Answers

1. Should Citizens be concerned about water supply disruption?: Natural disaster emergencies such as tornadoes and hurricanes have the potential to disrupt power supply and the ability to pump water. This is not the case when dealing with a pandemic. The Public Works Department anticipates having continuous electricity to pump water with. Per the Environmental Protection Agency, "The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. "Locally, the treatment plants practice a multiple-barrier technique of treatment to ensure the safety of our water. Disinfection is most important therefore measurements are taken hourly. We do not anticipate any disruption of water services due to COVID-19.

2. Do city workers use masks when working at the water treatment plants?

Yes, employees are trained and utilize a variety of masks depending on the type of work being done. In addition to masks, signage has been posted throughout all facilities reminding employees to practice proper hygiene as well as covering these topics during safety meetings. Daily operations have been adjusted to help prevent the spread of a virus, should it occur. All divisions are monitoring supplies and supply vendors to ensure necessary materials and chemicals are on-site as needed. Staff is also monitoring the health of our employees and developing alternative plans to ensure critical services are not interrupted in the event the COVID-19 is spread to Wichita County and our city.

For more information regarding drinking water and COVID-19, follow the CDC’s website here: https://www.cdc.gov/coronavirus/2019-ncov/php/water.html

3. What is the City of Wichita Falls doing to deal with COVID-19?

The Wichita Falls Health District is actively monitoring the on-going situation. We are in constant communication with local, state, and federal agency partners as well as meeting regularly with the community-wide COVID-19 task force. The task force consists of representatives from The Wichita County Health District, City and County officials, Texas Department of Emergency Management, United Regional, Kell West Regional, Wichita Falls and County ISD’s, Midwestern State University, Vernon College, Sheppard Air Force Base, North Texas Area United Way, Nortex Regional Planning Commission and several surrounding community hospitals and healthcare representatives.

In addition, the Wichita Falls Health District has provided guidance recommendations to community partners regarding routine cleaning, disinfection of places of business, and preventive actions that businesses can take now.

4. Why aren't more details about the locations visited provided, like they were in the beginning?: Once we had our first community spread case, that information was no longer included because the risk became wide-spread.

▼
Code Enforcement

Show All Answers

1. How many letters are sent for a code violation?: One courtesy letter is sent a year per violation per property. If the issue is not resolved within the stated time frame, citations may be issued without further notice.

2. Can I get more time than what is stated in the courtesy letter to take care of the violation?: In most cases, yes. You will need to speak with the Code Officer who sent you the letter. They can be contacted at the phone number listed on the letter.

3. I received a letter for rubbish and trash but, I didn't put it there. Am I still responsible?: Yes. A property owner is responsible for any violations on their property.

4. I have a tenant living in a property that I own. Can I get a fine for their violation of an ordinance?: If city water is active in the tenant's name, they will get the same letter as the owner and the tenant will be responsible for any citations. However, if city water is active in the property owner's name or is inactive, citations may be issued to the owner.

5. Is there an ordinance prohibiting the parking of vehicles in a back yard?: No, as long as the vehicles are operable and have current tags and inspection stickers they may be parked in the back yard.

6. There is a vehicle on my property that doesn't belong to me, how do I get it removed?: You would need to contact a tow company to remove vehicle(s) from your property. This procedure is called a Private Lot Impound.

7. Can Code Enforcement Officers look over a fence to inspect a complaint?: No. Code Enforcement Officers cannot look over, under or through privacy or screening fences to view a violation. Code Officers can only inspect complaints that can be seen from public view such as a street, alley, or from another property with the property owner's consent provided that the violation can be seen in plain view from the property without having to look over through or under a privacy or screening fence.

8. Is a property owner or tenant responsible for mowing the alley?: Yes. Each property owner or tenant is responsible for keeping the alley cleaned and mowed to the midpoint of the alley.

9. Can Code Enforcement tell my neighbor to cut their tree limbs that are hanging over onto my property?: No. That would be a civil matter between you and your neighbor.

10. Is there an ordinance requiring the removal of dead trees?: No. There is no ordinance requiring the removal of dead trees-only the removal of tree limbs that are on the ground.

11. How do I obtain or check on a building permit?: Please contact the Building Inspections Division at 940.761.7459.

12. How can I find who the current owner of a property is?: Please contact the Wichita County Appraisal District office at 940.322-2435, or visit their website: https://propaccess.wadtx.com/clientdb/?cid=1
Wichita Appraisal District

13. Who do I contact regarding an inoperable vehicle on the street?: Please contact the Police Department at 940.720.5000.

14. Who do I contact regarding basketball goals on the street?: Please contact the Police Department at 940.720.5000.

15. Who do I contact regarding grass being blown onto streets?: Please contact the Public Works Environmental Coordinator at 940.761.7670

16. What area is considered the right-of-way?: The actual area that is right-of-way can vary due to several factors, for this reason it is recommended anyone interested in finding property, easement or right-of-way boundaries refer to a survey or plat map of the property. You can reach the Wichita County Plat Office at 940.766.8212

17. Who do I contact for vehicles that are parked blocking an alley?: Please contact the Police Department at 940.720.5000.

18. What are the requirements to place a shipping container (conex box) on my property?: Shipping containers are considered a storage building and a building permit is required to place one on a property. Contact Building Inspections for information on the permitting process at 940.761.7459.

19. Who may file a complaint in Municipal Court?: A complaint is a sworn allegation charging a person with the commission of an offense under either state law or a city’s ordinance. As a general rule, anyone who is acquainted with the facts of an alleged offense may file a complaint in municipal court alleging a violation of a state law or city ordinance. Accordingly, if a code enforcement official or code enforcement officer did not see or witness the alleged offense, a citizen must file a complaint. In order for the court to act upon a complaint, the complaint must be sworn to before any officer authorized to administer oaths, including the municipal judge, clerk or deputy clerk of the court, city secretary, city attorney or deputy city attorney.

▼
Community Development

Show All Answers

1. Which areas of Downtown are part of the Downtown Zoning Realignment initiative?: Proposed Downtown Zoning Realignment Map (per 2018 Freese & Nichols Downtown Zoning Diagnostic Report. Click here to view.

2. How Many Properties Does the Plan Recommend for a Future Change in their current Zoning Designation?: There are 824 properties in the greater downtown area and of these, 183 properties are proposed to have a future change in their current zoning designation.

3. What are the Existing Zoning Districts in Greater Downtown?

RDD – River Development District

CBD – Central Business District

GC – General Commercial

LI – Light Industrial

4. Where Can I Find Out What Uses are Currently Allowed in each Zoning District?

The City of Wichita Falls website includes the Code of Ordinances and under Appendix B – Zoning Ordinance, Section 3000 – Zoning District Types and Regulations it outlines all the permitted and conditional land uses by the zoning district. The following weblink provides access to this information: https://z2.franklinlegal.net/franklin/Z2Browser2.html?showset=wichitafallsset

5. When are Public Meetings Scheduled?: The first public information meeting will be held on December 9, 2021, at 6 pm in the Ray Clymer Exhibit Hall, known as the Multi-Purpose Events Center (MPEC), in Seminar Room (1000 5^th St.). All properties owners and stakeholders in the Greater Downtown Area are invited to attend.

6. Who Do I Contact if I Receive a Letter Regarding a Future Zoning Change for my Property?: If you receive a meeting postcard or letter regarding a future zoning change for your property, please contact the City of Wichita Falls Planning Division at (940) 761-7451 or email karen.montgomery@wichitafallstx.gov

7. Who Do I Contact with Other Questions and/or Input?: Contact the City of Wichita Falls Planning Division at (940) 761-7451 or email karen.montgomery@wichitafallstx.gov with questions or input.

8. How Do I Keep Up-to-Date?: Those wishing to receive updates on the City’s neighborhood revitalization efforts, including work related to the implementation of the Downtown Zoning Diagnostic Report, can sign up through the City of Wichita Falls’ Notify Me page to receive email updates.

9. Will Property Appraisals and Taxes be Affected by the Rezoning Changes Outlined in the Downtown Zoning Realignment?: No. The Wichita County Appraisal District (WCAD) keeps up to date on zoning classifications throughout the City of Wichita Falls. However, property is appraised based on market values and improvements to both the land and any structures. Tax rates are established by each taxing entity.

▼
COVID-19 Testing: Questions and Answers

Show All Answers

1. What is the difference between a "collection kit" and a "test kit"?

A “collection kit” is a kit composed of the necessary materials to collect a sample from a patient. For COVID-19 testing this may include sterile specimen cups, biohazard bags, or special collection swabs with transport containers required for testing.

A “test kit” is composed of the materials/reagents needed to perform high complexity testing in laboratories certified for such testing. For COVID-19 testing this would include PCR reagents: primers, probes, controls, and extraction materials.

2. Where can I get a test kit?: Test kits are not available to the general public and are not available in most healthcare facilities. Kits were first available at the CDC and then were distributed to State Public Health Laboratories. Test kits have recently become available in private laboratories such as Quest and Labcorp. Again, these kits are not the simple bedside kits currently available to test for the influenza virus. Most healthcare facilities and physician offices do not have the capability to perform the high-complexity testing currently available for COVID-19.

3. Can any local facilities perform the test in house?: Yes, to view a list of available facilities click here

4. What are the symptoms of COVID-19?

Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

Fever
Cough
Shortness of Breath

At this time, the CDC believes that symptoms of COVID-19 may appear in a few days or as long 14 days after exposure. This is based on what has been seen previously as the incubation period of MERS coronaviruses.

5. What is the testing process for COVID-19?

A patient is first evaluated by a physician to determine their health status. If the physician feels testing is warranted, they then work in conjunction with the local Wichita Falls - Wichita County Public Health District to assess if that patient has met the criteria set forth by the Department of State Health Services (DSHS).

Final approval for testing must be received from DSHS. If that is approved, the lab specimen is overnighted to Tarrant County LRN lab. Based on current lab capacity, results are typically received within two to four days. If DSHS does not approve testing, and the physician still feels that it is warranted, they can choose to test through a commercial laboratory.

Visit our website for immediate updates:
http://bit.ly/cityofwftx-COVID-19

▼
Crime Prevention

Show All Answers

1. How can I schedule a security inspection for my home or business?: Crime Prevention officers will inspect your home at no cost to you. Call 720-5007 to schedule an appointment. More...

2. How can I schedule a Police Department speaker for my group?: Call the Crime Prevention officers at 720-5007. Programs can be customized for your group or event.

▼
Criminal Investigations

Show All Answers

1. My Purse was stolen yesterday with my checks and credit cards in it and my credit card has been used what should I do?: Make a Police report immediately, call your bank and your credit card company right away

2. I was the victim of credit card abuse yesterday, and I made a police report. I want to talk to the Detective assigned to my case: The case must first be reviewed by a Sergeant to be assigned, please wait a few days to call, if you have additional information you can make a supplemental report with an officer or the Information Desk.

3. I had some checks forged, and I have all these forgery affidavits, do I bring them to the Police Department?: The forgery affidavits must be notarized and should be delivered to the merchants to whom the checks were passed.

4. How long does it take to investigate a case?: Every case is different, some require weeks of statements from witnesses, processing of evidence, and just the back log of cases sometimes increases the time it takes to get the case to the Grand Jury. Once the investigation is concluded the prosecution schedule is detemined by the District Attorney's Office.

5. My home was burglarized and I found some of my property in a pawn shop. What should I do?: If you made a police report of the burglary when it happened, and you can identify your property, call an officer to meet you at the pawn shop and point out the property. Pending investigation, the property will be placed on hold for a property hearing to determine ownership.

▼
D.A.R.E

Show All Answers

1. What is D.A.R.E.?: Drug Abuse Resistance Education incorporates innovative prevention science and research-based strategies to improve student skills and outcomes. D.A.R.E. offers interventions during the critical years of a student's education.

2. Does D.A.R.E. work?: Yes! Scientific evaluation has documented that kids who complete the New D.A.R.E program have improved decision-making skills, view drug use as unacceptable and possess a significantly decreased likelihood of ever using drugs.

3. Can D.A.R.E. Officers speak at other community events?: Yes. D.A.R.E. Officer can speak to any age group from Pre-K to adults. Contact the D.A.R.E. office to schedule your event. (940) 720-5005

▼
Drought FAQs

Show All Answers

1. Why is the City just now issuing water violation citations is Stage 1 went into effect in January?: Up to this point, the City has been writing warnings to residents and businesses found violating the ordinance when it was triggered in January. Due to the water levels exceeding 65% in March, staff wrote warnings. As we enter irrigation season, with lake levels lower than 65% and expected to continue to lower, citations will be issued.

2. How do I know if I received a citation?: Employees from the Water Distribution Department are now patrolling the City. During their patrol, if a customer is observed violating drought restrictions, an orange "WATER VIOLATION OBSERVED," notice will be left at the property with a box checked outlining the violation. If a violation is issued to a business, it will be issued to the manager on duty at the time of the violation or, after hours, the manager identified as the on-site manager at the location where the violation occurred.

3. What are the Dos and Don'ts for a water restriction enforcement employees?

Employees who issue citations will never:

-Knock on your door to speak with you

- Ask to come inside your home

-Ask for payment

Employees who issue citations will only:

-Take a photo of the violation occurring

-Leave the orange "WATER VIOLATION OBSERVED" on your door handle

All City employees will be in uniform with a City logo and their name on the front.

4. What do I do if I receive the water violation notice?: You will receive a summons in the mail from the City of Wichita Falls Municipal Court. The summons will include the required appearance date and a copy of the water violation ticket.

5. How can I report a violation?: The best way to report a violation is through the City's "Report a Concern" program on the website's homepage. https://clients.comcate.com/newrequest.php?id=34

6. How does the long-term resuse project work?: In January 2018, the City completed a $35 million Indirect Potable Reuse project that takes all our wastewater effluents to Lake Arrowhead for storage and ultimate use. This project will recycle up to 16 million gallons per day.

7. Why can't you just cut the budget to make up the difference and not raise rates?: The city cut expenses where feasible, but the cuts do not come close to making up the deficit. For example, non-fixed costs (electricity, treatments, chemicals, etc.) are cut as the lower volume of water is treated. Basically, every $1 loss in water sales due to lower consumption reduces discretionary expenditures by only $.25. Fixed costs (labor, debt service on bonds, required maintenance) remain roughly the same, regardless of the water used.

8. So, why can’t the City cut fixed costs?: Water treatment facilities must be run 24/7/365 days a year with minimum staffing required by the state, no matter how much water is sold. The City is also required to pay the annual debt costs for the bonds issued for the numerous projects such as the microfiltration and reverse osmosis plant. Additionally, the City still has to fix broken water lines and make other emergency repairs to the system to keep it functional.

9. What are some of the main reasons water rates have gone up?: Water rates had to be increased to meet unfunded state and federal mandates, supply and material price increases, fuel price increases, and electricity and gas hikes.

10. Are you going to do anything to minimize the impact on water users?: In 2013, City staff modified the rate structure so that more fixed costs are front-loaded or reflected in the base water charge everyone pays, even before the first gallon of water is sold. This is commonly referred to as a "readiness to serve charge." The obvious advantage of doing this is that it flattens the "peaks and valleys" as we sell dramatically more or less water yearly, making our revenue stream more predictable.

11. Why does this seem to only be happening in Wichita Falls?: Rest assured, this problem is not just the Wichita Falls phenomenon. It is happening everywhere. Numerous public water systems across the State of Texas are in some form of drought restrictions, as we are triggering drought restrictions here in Wichita Falls.

12. Why is my water bill still pretty high?: The average residential water bill in Wichita Falls (water only, not trash, stormwater fee, etc.) is currently between $28 and $46 per month. This maintains three lakes that supply our water, several pump stations and pipelines to move lake water to the City's two treatment plants, the actual treatment of the water to state and federal standards, the maintenance of hundreds of miles of distribution system pipeline and for the meter reading and billing to 35,000 customers. According to JD Power and Associates, the average monthly cell phone bill for an individual (in 2012) was $71. They further reported that their total cell phone bill could easily top $200/month for a family of four with smartphones. According to Consumer Reports, the average monthly Cable TV bill in 2014 was more than $120. Natural gas and electricity prices are also higher than a monthly water bill. Water is one of the most economical products we use compared to these standard fees.

13. How do I read my water bill?: The bill you receive indicates the previous and current meter readings. The difference between these numbers yields the consumption or Units. Each Unit equals 748 gallons.

14. What is a CCF?: A CCF is 100 cubic feet of water or 748 gallons, also called a Unit.

15. Why doesn’t the City use gallons instead of units?: The billing system is set up to use cubic feet. To convert the system to gallons would require all meters to be changed and the billing system to be replaced.

16. Did the City wait too long to start looking for more water?: The City began restoring the water supply during the last two droughts (1995 - 2000 and 2011 - 2015). The City constructed the Microfiltration/Reverse Osmosis plant, which enabled us to bring Lake Kemp online as a water source, providing an additional 10 million gallons of water daily. Without this supply, the impacts of the last drought would have been much more dramatic. The City also began pursuing the Reuse Projects in April of 2012, with lake levels just slightly under 60% capacity or Stage 1 of the drought plan. The City did not wait too long to begin the search for additional supplies and will continue to search for additional water sources, such as the building of Lake Ringgold.

17. Is the City still looking at building Lake Ringgold?: Yes. Due to significant requirements from state and local agencies, this project will cost at least $350 million and take fifteen to twenty years to build.

18. Why didn't the City dredge Lake Wichita when the Corps of Engineers or highway contractors offered?: Neither the Corps of Engineers nor a highway contractor offered to dredge Lake Wichita for free. The City does not use the lake as a water source.

19. Why doesn’t the City use Lake Wichita as a water source?: Lake Wichita is also only 1/60th the size of Lake Arrowhead. If used as a water source under peak demand conditions, the lake would be empty in 36 days. Additionally, the water in Lake Wichita comes from Lake Kemp, so the water would be too salty to use unless it was run through the RO (Reverse Osmosis) Plant.

20. How much are the water violation fines?

Fines are as follows:

First offense - $25
Second offense - up to $500
Third offense - up to $2,000
There is also an additional $76 court fee with each fine.

21. Why are the fines for water violations so much and who gets all the money?: The fines are designed to discourage discretionary water use, such as watering lawns, so citizens have enough water for health and daily living. The city only receives a portion of a fine. The State of Texas mandates that $64 of every fine be paid to the State.

22. What is the Water Resources Commission and what do they do?: The Water Resources Commission is a group of citizen volunteers who review the City’s Conservation and Drought Plans and make appropriate recommendations to the City Council for changes.

23. I thought the City Council was making all water restriction decisions.: The decrease in lake levels results from a natural drought cycle in the region of Texas. As temperatures stay warmer throughout the year, and there is a lack of precipitation during the same time, the lakes receive less runoff while the existing water evaporates into the atmosphere. Reducing how much we take out of the lake will help extend its levels and get us to a cooler/wetter cycle time.

24. What is a Drought Plan?: A drought plan is a document mandated by the State of Texas for each Public Water Supply to have on file. It directs the actions that a Public Water Supply takes to try and conserve as much water as possible in the event of a natural drought or man-made emergency. The City's drought plan has been enacted during the last two droughts and has proven effective. These plans are updated every five years and submitted to the State of Texas for approval. The City updated the latest plan in 2018. This plan included several innovations to make it more effective (taking into account lessons learned from the drought of 2011-2015.

▼
Emergency Management

Show All Answers

1. When are the Outdoor Warning Sirens tested?: We sound the Outdoor Warning System Sirens on the first Monday of the month, weather permitting. The sirens will not be tested if the weather appears threatening. Testing the Outdoor Warning System allows people know what the sirens sound like and to allow us to determine that the 20 older sirens in our system are working. The 34 new sirens in our warning system can be silently tested at any time.

2. I cannot hear the Outdoor Warning Sirens inside my home?: The Outdoor Warning System is designed to warn people who are outside to take cover due to hazardous weather conditions. The Outdoor Warning System is not designed to warn people inside homes or businesses. The best warning system for inside your home is a NOAA Weather Radio. These can be purchased for a minimal cost.

3. Are there are any public storm shelters?: No. This area is under Tornado Watches so often that people would not go to these shelters during a Tornado Watch. Once a tornado is spotted on the ground, the worst place to be is in an automible. In the 1979 tornado, half of the people who died were in cars.

4. Where can I learn more about Emergency Management?: The Federal Emergency Management Institute, the Texas Governor's Division of Emergency Management, the Red Cross and many other agencies offer training on various emergency management subject. The Red Cross offers training for individuals who would like to volunteer to assist in the local area. The telephone number for the Red Cross is 940 322-8686.

5. How can I help?: You can volunteer with or donate to the American Red Cross of North Central Texas by calling 322-8686. The North Texas Area United Way, 322-8638, is also an excellent contact for voluntary and donation needs. For more information please contact the City of Wichita Falls Emergency Management Office at 940-761-6870.

▼
Fire Department

Show All Answers

1. Why do so many fire trucks show up on the scene of a fire?: NFPA standards say that a minimum of 17 fire fighters must be on the scene of a structure fire. We ride three on a unit so it takes several units to deliver the number of personnel required. We also MUST operate on a “worst case scenario” basis. That is, we must think that the fire is as bad as it can get. It would take longer to get more people if they were not dispatched with the first alarm.

2. Why do you turn off the electricity at the house when fighting a fire?: We turn off the electricity to prevent the accidental electrocution of our fire fighters and to prevent burned and damaged wiring from starting another fire.

3. Why do you cut holes in the roof at a fire?: Ventilation holes are sometimes cut to release the hot gases from inside the structure. A build-up of fire gases is dangerous to fire fighters because it can suddenly burst into flames in an event known as a flashover. Flashovers kill fire fighters every year and the best way to avoid it is to cut the ventilation holes.

4. Why does a Fire Truck show up when you call for an ambulance?: The fire Department runs the First Responder Program. It only makes sense that if a Fire Apparatus can be there in 3.6 minutes, and an ambulance may take 6 to 10 minutes, the patient has a better chance of survival if the Fire Department responds. Fire Department response is limited to life threatening situations only.

5. How do you schedule a fire station tour?: Call (940) 761-7901 and schedule the tour with our administrative assistants.

6. What type of fire extinguisher should I have in my house?: The department recommends a 2A 10BC fire extinguisher.

7. How do I get my home inspected for fire safety?: Call (940) 761-7901 and schedule your fire safety inspection.

8. What is your average response time?: Due to our carefully planned station relocation project in 2000, our average response time is 3.6 minutes.

9. When will the burn ban be lifted?: The city of Wichita Falls is, by ordinance, always in a burn ban. It is illegal to openly burn inside the city limits of Wichita Falls.

10. Do you have any volunteers on the department?: The Wichita Falls Fire Department is a fully paid department with no volunteer positions.

▼
Fleet Maintenance

Show All Answers

1. What are the Shop’s hours of Service?: The Main Repair Shop is open from Monday through Friday from 5:00 a.m. until 5:00 p.m. The Service Station is open from 7:00 AM Monday through 7:00 AM Saturday, for oil changes, tire work and minor automotive repairs.

2. What if my vehicle has a break down and I cannot get in touch with anyone in the Shop?: From 5:00 a.m. until 5:00 p.m., please call 761-7931. After 5:00 p.m., please call 761-7935. If you are unable to reach anyone, call 720-5000.

3. How often is my vehicle scheduled for Preventive Maintenance?: Most of the City fleet is on a 12-14 month cycle for complete maintenance. Central Services staff refers to this as a “PM-C.” The vehicle will be scheduled for this downtime, and you will be notified in advance. Police patrol cars are usually scheduled on a 1 year rotation for PM-C work. If a repair needs to be made, however, do not wait for the scheduled PM-C to get the problem corrected.

4. How can I find out if my City vehicle is ready?: Call 761-7926 to check the status of any unit at Central Services for repair or maintenance.

5. How often does my oil need to be changed?: Different types of Equipment are set for service according to the best practices for the environment they operate in. The oil needs to be changed every 5,000 miles for most light duty vehicles. Equipment used in harsh environments are scheduled from 100 to 600 hours. If you have any questions on your specific equipment, please contact the Automotive Service Coordinator at 761-7935.

6. What air pressure should I maintain in my tires?: Patrol Cars & Staff Cars: 35 PSI, 3/4 &1 ton Pickups: 80 PSI Large Trucks: 105-120 PSI Other Equipment: You may also find your specific tire info on the information sticker located on the drivers door jamb. Contact the Service Station at 761-7935 ( Always follow manufacturers specifications )

7. Is it okay to use another vehicle’s gas card if I can’t find mine?: This causes complications. Central Services keeps close track of each unit’s performance and expenditures. Please contact the Service Station staff if you need fuel immediately. If a fuel card needs to be replaced you can go to the Central Services administrative office between 8:00 a.m. and 5:00 p.m.or to the Service Station office to get a new card.

8. What do I do if the fuel pumps are not working?: Please walk around car wash to Service Station for assistance.

9. Who do I see for a license tag or registration for a City of Wichita Falls vehicle?: Contact Fleet Maintenance Administrative Office located adjacent to City Wichita Falls Credit Union or call 940-761-7926.

10. When is the City Auction?: We anticipate another auction in August please check back with here for more details or go to Govdeals.com .

11. As a vendor, who do I contact about doing business with Fleet Maintenance: Contact the City of Wichita Falls Purchasing Agent at 761-7466 or the Fleet Maintenance Parts Room Manager at 761-7654.

12. What is the process to get fuel for my unit?

New employee's need to have their employee ID number put in the system before they can fuel vehicles. They can do this by going to the Central Services office or to the City's Service Station and get that info put uploaded.

Fueling the unit. Go to the fuel sentry located at the front of the Service Station, Touch the screen and follow the voice prompts. Them begin fueling

▼
Health Animal Control

Show All Answers

1. What is considered an emergency call for after hours?: -Aggressive animals -Dog or Cat bites with Human Exposure and broken skin on humans. - Stray Animals with life threatening injuries. - Loose livestock. - Dead animals that are a traffic hazard. - Wild animals in homes. - Venomous snakes in homes. - Dogs attacking other animals. - Owner arrested with an animal in the vehicle. - Skunks out in daylight hours only

2. What happens to the animals that are picked up by ACOs?

All animals picked up by ACOs are taken to the Animal Services Center located at 1207 Hatton Road. They are then held for 3-5 days. After that point, they are either placed up for adoption thru Animal Services, transferred to approved rescue groups or humanely euthanized.

Animals that show some type of ownership: collar, tags or microchip are kept 5 days while every effort to find their owners is made.

Animals that come in without a collar, tag or microchip are held for three days to give their owners time to locate and reclaim them.

3. How many pets may I have if I reside in Wichita Falls?: According to City Ordinance, each home is allowed to have no more than any combination of 4 dogs or cats. If a resident wishes to have more than the 4 allowable pets, they can apply for a special permit.

4. Does Wichita Falls require that I license my animals?: Yes! All dogs and cats four months of age or over shall be licensed. This is a red Texas shaped tag and is different than the rabies tag. This helps us get your pet back home faster in case your pet gets lost. We can easily look up the tag number in our data system and reunite you with your pet before even bringing them to the shelter. Your pet has to have a current rabies vaccination in order to get their City licenses.. City licenses run concurrently with the rabies vaccination of your pet. Currently, the cost of a license for altered animals is $7 for a one year license, $15 for a two year license, and $20 for a three year license. For animals that are not altered, the fee is $30 for a one year license, $60 for a two year, and $90 for a three year license. Dogs must wear their City license at all times.

▼
Health District

Show All Answers

1. Where is the Health District located?: The Health District and its services operate out of the Health District building located at 1700 Third Street, Wichita Falls, Texas 76301. LACATION ON GOOGLE MAPS

2. What are the Health District's telephone numbers?: The Health District's main switchboard can be reached by calling 940-761-7800. All other divisions can be contacted from there. Direct numbers are as follows: Director and Assistant Director, 940-761-7804; Personal Health Services (Nursing), 940-761-7807; General Environmental 940-761-7820; Mosquito Control 940-761-7890; Animal Control, 940-761-7824; Laboratory, 940-761-7835; and Water Pollution, 940-761-7832.

3. What are the District's hours of operation?: The Health District operates normally from 8:00 am to 5:00 pm, Monday through Friday. However, there are sometimes special clinics, educational offerings, food handlers classes and other activities that may take place at other times. To be sure, please check with the appropriate health district division for exact times and dates for the program you are interested in.

▼
Health General Environmental

Show All Answers

1. Do I need a permit to sell food?: This depends. Anyone inside of Wichita County must have a permit to sell or give away food to the general public, unless the food falls under the Texas Cottage Food Law.

2. Can I sell food cooked at home?: Only Cottage Foods may be prepared at home. Cottage Food Laws and Information can be found here.

3. What types of food can I sell from my home?

Cottage Foods that may be produced in the home are:

Any food, excluding meat, that does NOT require Time or Temperature Control for Safety. Hot meals, tamales, pizza, casseroles, tacos, ice cream, etc. are not allowed as a cottage food.
Baked goods that do not require refrigeration including bread, rolls, buns, biscuits, bagels, croissants, pastries, doughnuts, Danishes, cakes, tortes, pies, tarts, muffins, lemon squares, cookies, large pretzels, and tortillas. Flan, pumpkin pie, cream pies, meringue pies, and tres leches cake are not allowed as a cottage food.
Candy including fudge, divinity, peanut brittle, toffee, chocolate, chocolate-dipped pretzels, chocolate-dipped Oreos, marshmallows, rice cereal treats, etc.
Coated and uncoated nuts
Unroasted nut butters
High acid or acidified fruit butters like apple, apricot, grape, peach, plum, quince, and prune butters, as long as the pH is 4.6 or below. Low acid fruit butters like pumpkin butter, pear butter, or banana butter, are not allowed as a cottage food.
Canned jams and jellies
Fruit pies including pecan pie, fruit cobblers, fruit crisps/crumbles, apple brown betty, cooked fruit tarts and tatins, etc. Pumpkin pies and cream pies are not allowed as a cottage food.
Dehydrated fruits and vegetables including dried beans
Popcorn and popcorn snacks
Cereal, including granola
Dry mixes
Vinegar
Pickles
Mustard
Roasted coffee or dry tea
Dried herbs or herb mixes
Canned acidified plant-based foods with a pH of 4.6 or less. Low acid canned foods like canned green beans or canned baby food are not allowed as cottage foods.
Fermented vegetables with a pH of 4.6 or less*
Pickled fruits or vegetables with a pH of 4.6 or less*

For more information click here.

4. Am I required to have a food handlers card where I work?

If your employer sells or serves food that is not pre-packaged, the answer is yes. Even Cottage Food Operations must have food handlers cards.

Examples of pre-packaged foods include chips, candy, milk, ice cream, frozen entrees, etc. and would not require a food handler card.

5. Do I need a permit for my swimming pool?: Anyone inside the city limits of Wichita Falls, Burkburnett, Iowa Park, and Electra with a public or semi-public aquatic facility must have a permit. Please contact the Wichita Falls-Wichita County Public Health District Environmental Health Division at 940-761-7820. Residential home pools do not require a permit.

6. What is a manager of operations?: A designated person trained and responsible for maintaining and operating your swimming pool (minimum 1 required).

7. How often does the Health Department have pool classes?: Classes are scheduled throughout the year. For the most up-to-date schedule click here.

8. I want to open a small daycare, do I need a permit?: Yes, you need to contact the Texas Health and Human Services Child Care Licensing for our area at 940-249-0172.

9. Who should I contact if I suspect abuse?: The Texas Abuse Hotline can be reached at 1-800-252-5400. This will contact either CPS (Child Protective Services), CCL (Child Care Licensing), or APS (Adult Protective Services).

10. Do I need a permit to serve food to the kids at my commercial daycare?: Yes, a Food Permit is required. Please contact the Wichita Falls-Wichita County Public Health District Environmental Health Division at 940-761-7820.

11. When should my kids not go to daycare?: When they have a fever, diarrhea, or are vomiting.

12. How much chemical do I use to sanitize dishes?: Different chemicals used in sanitation have different requirements. It is important to read the label on your chemical and follow its application for its specific use. Do not use chemicals in any manor other that those specifically listed on the label. This is for your safety.

13. Who should I contact if I have a problem with my motel or hotel room?: Contact the Wichita Falls-Wichita County Public Health District's Environmental Health Division at 940-761-7820.

14. Should the sheets and towels in my motel or hotel room be changed daily?: If the same guest is staying in the same room for an extended amount of time, then they must be changed at a minimum of once per week. Otherwise, the sheets and towels should be changed after each guest leaves per our local ordinance found here.

15. Which permitted tattoo/piercing business is the cleanest?: All permitted businesses must adhere to the Texas Health and Human Services Tattoo and Body Piercing Studio Laws and Federal Laws. Body Art Establishments in the city limits of Wichita Falls must also follow our local Body Art Ordinance.

16. Where is the best place to get a tattoo or piercing?: Research the business and the artist, and inquire about experience.

▼
Health Laboratory

Show All Answers

1. When do you accept water samples for testing?: Monday-Thursday, 8:00 am to 3:00 pm. No samples will be accepted after 3:00 pm, on Fridays or before a holiday. Special Note: All samples must be less than 30 hours old before they can be accepted for testing.

2. Can I collect the samples myself using a home sterilized container?: No. Home sterilized container samples are not accepted for testing. We provide special collection bottles which are both pre-sterilized and contain a buffer to enhance bacterial growth. These bottles are provided free of charge and can be obtained at the Health District Laboratory, on any work day, Monday - Friday from 8:00 am to 5:00 pm.

3. What are the fees for Water Testing?: Currently, the fees for water testing are as follows: Total Coliform samples are $15.00 per samples; Fecal Coliform samples are $20.00 per sample.

4. Do you do rabies testing?: Please contact Animal Control for the appropriate procedures for testing at 940-761-7824.

5. Can I use the services of the Health District Laboratory?: Strictly speaking, no. The only outside testing accepted is Water Testing. The Health District Laboratory normally only serves the Divisions and clinics within the Health District, i.e., Food Control, Nursing, Sexually Transmitted Disease, etc. All testing done in house is referred to the Laboratory from one of these in-house Divisions. We do perform some referral services but these are for various outlying facilities and not on a personal or individual basis.

6. Where can I get my water sample tested further?: At present, the Health District Laboratory only provides Coliform testing (this is testing for the presence of fecal bacteria). We do not perform any other type testing. If you should need chemical, or environmental testing of a sample, this must be done at another facility. Futher questions please contact out office at 940-761-7835.

7. What should I do if I have a question about a test, the fee, or a general question?: It is always best to contact the Laboratory BEFORE taking the time to drive to the Health District. It may save you a trip if you contact us first and we can inform you of what is required, the cost if any, and whether or not we can help you at all. The laboratory number is 940-761-7835. There will always be someone at that number during hours of operation to answer any questions you might have.

▼
Health On Site Septic

Show All Answers

1. Why does the Wichita Falls Health Department inspect in Archer and Clay counties?: As a Health District our boundaries are not limited to the city limits; Lakes Arrowhead and Kickapoo are the city’s main source of water, as such we have a vested interest in keeping our water clean. Therefore, we inspect the city leased lots at the lakes in these counties.

▼
Health Personal Health Services (Nursing)

Show All Answers

1. What diseases do I report?: Any disease process listed in “Reportable Diseases/Conditions in Texas”. You may click the link to be taken to the Texas State Department of Health Service for a full list of Reportable Diseases. Texas State Health Department List

2. Under HIPAA regulation, can I, as a MD, release medical records of a private patient without signed consent?: Section 164,512 (b) of HIPAA privacy standards allows for disclosure of private medical documents used to prevent and control disease in a community by the public health authority – (copy of standard can be obtained on request).

3. How do I go about reporting?: Method of reporting and forms to report are listed in “Reportable Diseases/Conditions in Texas”, and are available upon request.

4. I thought my medical records were private and confidential?: Your records are private and confidential, but when diseases is found to be of communicable nature, these diseases are reported to the dept. of state health services and followed up by the local health authority to investigate in order to prevent and control the spread of disease. Investigations are performed by nursing staff and held in strictest of confidence.

5. Who told you about my “condition”, it is none of your business?: By state law- diseases considered contagious and which could effect the public are reportable to Texas Department of State Health Services and to the local public health authority.

6. If after hours I need to report a common disease what do I do?: Immediate reportable 940-761-7800, for other reportable call the public health dept 940-761-7848 Monday-Friday, 8:00 am -5:00 pm.

7. My child has been sent home from school (daycare) for lice several times. Can you do something about this?: No. Lice is not a reportable disease. Please contact your school nurse or daycare provider and discuss treatment protocols.

8. My daughter’s friend was diagnosed with an condition. Does she need to be concerned?: An investigation will be completed by our nursing staff. If the disease is formed to be at risk, you will be contacted to bring her in for prophylactic treatment or referred to your private physician.

9. One of my co-workers has Hepatitis C and we work in a food establishment. Can he be working?: Yes. You cannot catch Hepatitis C from someone waiting on you or preparing your food. Hepatitis C is a blood borne pathogen. For more info, you may go to "http://www.cdc.gov/ncidod/diseases/hepatitis/c/fa

10. What types of insurance do you take?: We take Medicaid and Title V. Others may pay on a sliding scale, based upon income.

11. Does the Clinic do sick visits?: If the Health District is the primary provider on Medicaid.

12. How long does a visit take?: Anywhere from 2-4 hours.

13. Do I need an appointment for the Sexually Transmitted Disease clinic?: No, it is first come, first served. However, the clinic is limited to 10 clients per clinic, so try to come early.

14. If I have something, why can't you just give me the medicine?: In order to properly diagnose and treat you, we need to run a few tests first to determine exactly what we need to treat for.

15. What is the cost of the STD clinic?: The fee for this clinic is based on a sliding scale based on income.

16. How long will my visit take?: It varies, depending upon the number of clients and when you signed up. Normally, 1-3 hours is usual.

17. What will you be testing me for?: Testing varies from individual to individual. We will test you based upon your clinical symptoms and compalints.

18. Can I pick up my results?: Due to confidentiality, you will be given a number and must call in for the results and give that number. If you loose the number, you must come in person with a picture ID.

19. I've been raped. Can you test me?: No. We do not perform testing for rape victims.

▼
Health Vital Statistics

Show All Answers

1. How do you get a birth certificate if you were born in Wichita Falls?: A birth certificate can be obtained by going to the Health District, located at 1700 3rd Street or by mailing a request to: Wichita Falls Health District,1700 3rd Street Wichita Falls, TX 76301. For questions please call (940) 761-7802. MAP

2. I was born in Texas, but not in Wichita Falls. Can I get my birth certificate here?: Yes, we have access to birth certificates filed with the state Vital Statistics office in Austin, Texas. It is an abstract birth certificate and we can not guarantee it will suffice for a passport. Long form birth certificates can be obtained from the county you were born in.

3. Are birth records open to public inspection?: No. Births are public after 75 years from the date of birth and death is public after 25 years after the date of death. These records are not open for public inspection, but you can purchase them with a valid I.D.

4. What is a certified copy of a Birth or Death Certificate?: An exact copy of the original record, issued on special form paper, as filed with the Texas Department of State Health Services, Vital Statistics Division in Austin, Texas. It also bears the facsimilie signature of the Local/State Registrar.

5. Is a hospital record a certified copy of the Birth Certificate?: No.

6. If a mistake (such as spelling of a name) occurs on the original birth certificate, can this be corrected and is there a charge for this correction?: Yes. It may be corrected by completing an "Application to Amend Certificate of Birth" form. There is a fee of $15.00 for this process. If you would like to purchase the amended ceritificate, it adds an extra charge of $22.00. This application is sent to the Texas Department of State Health Services, Vital Statistics Division in Austin, Texas, along with the total cost.

7. How do I get my child's father's name on the birth certificate at the time of my child's birth if I am not married.: Both parents will need to sign an "Acknowledgement of Paternity" form. This form can be obtained from the hospital at or before your child's birth.

8. Can this be done after I leave the hospital?: Yes. Contact the local Vital Statistics office and we can have you sign an "Acknowledgement of Paternity" form and the necessary papers to amend the birth certificate. This will add the father's name and change the Surname on the certificate, if necessary. Name and change of Surname on the certificate, if necessary, will incur a fee of $25.00 for this process.

9. How do I file a home birth?: To file a home birth, please call our office to know what you will need to bring with you and to make sure a Home Birth Registrar is present on the day you intend to come in and file.
Office Hours for Home Birth are: 8am-3:30pm Monday-Friday 940-761-7802

▼
Health Water Pollution

Show All Answers

1. How do I make a water pollution complaint?: Probably the best way is to use the Access City Hall link on the lower left hand corner of each page. This will allow you to receive a number and track your complaint. Or, you may call the Water Pollution Division at 940-761-7822 and give them your complaint. We will track it and keep you informed of progress. You need to understand that some problems may be resolved in a few hours, but others may take a few days or weeks to resolve, depending upon the circumstances. We will keep you advised of progress on your complaint. Please be advised, however, that we can only deal with complaints within the City of Wichita Falls. We do not handle complaints outside the City as we have no jurisdiction there.

2. What are the fees for the Industrial Pretreatment Program?: The following are the current fees for Industrial Pretreatment Permits. There are additional requirements as well as on-site inspection of facility required before a permit can be issued. All fees listed are for a period of one year.
(a) Category 1 Metal Finishers $2,200
(b) Category 2 Centralized Waste $2,000
(c) Category 3 Steam/Electric Generation $1,100
(d) Category 4 Electroplating $2,100
(e) Category 5 Laundry $1,000
(f) Category 6 Non-classified $1,000
(g) Category 7 Glass Manufacturing $1,000
(h) Category 8 Non-significant Industries $800

3. What are the other water pollution fees?: Waste Hauling and Septic Hauling trucks are permitted annually. The fee for this is $50.00. Grease Trap Permit fees are $50.00 per year. Waste/Septic hauler trip tickets are available for $5.00 per pad of 100.

4. Do you perform testing in-house?: No. All testing done in conjuction with the Industrial Pretreatment Program is performed by a referral laboratory and/or the industry being permitted.

5. Do I need a Grease Trap Permit and what is involved?: City of Wichita Falls Ordinance 62-2004 reqiures that all restaurant and food serving facilities be permitted to discharge grease into the sewage system of Wichita Falls. The requirements for a permit are submission of a completed Grease Trap Application form, the obtaining of a Service Contract for the servicing, maintnenance, and pumping of your trap, and payment of the permit fee. We will then inspect your trap and facility and if it meets code, you will be issued a Grease Grap Permit. If not, then you must make necessary improvements before a Grease Trap/Food Permit can be issued. If you have any questions at all regarding Grease Traps and this program please call 940-761-7822 and we can assist you with any question you may have.

6. Does your division permit remediation sites?: Yes, but only after they have obtained the necessary permit and paperwork from the Texas Commission on Environmental Quality (TCEQ) and they must check with Utilities Division to see if a sewage connection fee will be charged. If they discharge directly to storm sewer, they do not need a permit from us but do need permission from the Utilities Division

▼
Health Zoonosis

Show All Answers

1. When do you spray for mosquitoes? How can I get my neighborhood sprayed for mosquitoes?: The mosquito trucks do not spay on a set schedule. The chemical used must actually touch the mosquito to kill it. Additionally, it does not leave a residual to kill future mosquitoes. Therefore, we spray when to mosquitoes are most active; usually around dusk and dawn.It is important to note that conditions must be perfect for the trucks to spay for adult mosquitoes. The wind cannot be over 10 mph, and it cannot be raining. Reports from citizens are taken into consideration along with other factors when determining when and where to spray for mosquitoes. You may call 761.7890 and leave a message with your address along with zip code. Please speak slowly and clearly.

2. What chemical do you use to spray for mosquitoes?: Typically, we use Permethrin, which is a Syndergized Synthetic Pyrethoid.

3. What are those little round things your workers throw in ditches?: B.t.i Briquets or Bacillus thuringiensts. The briquets are used for the control of mosquito larvae. They are placed in standing water and roadside ditches where mosquito larvae tend to grow.

4. What do I need to do if I am sensitive to chemicals or do not want my neighborhood to be sprayed for mosquitoes?: The vector control office maintains a list of citizens who either wish to be notified when the trucks will be in their neighborhood or do not wish for their house to be sprayed. If you wish to be on this list please call 940-761-7890 and you will be added.

▼
Home Page

Show All Answers

1. What is there to do in Wichita Falls?: Plenty. Not a week or weekend goes by when something exciting isn't happening in the City. Wichita Falls is home to museums, concerts, live theater, the symphony, festivals, fairs, sporting events, parks, a 20 mile trail system, nightlife, shopping, movies, auto racing, fishing, hunting, boating and more. You can check several websites for events and activities by going to the City Calendar on this website, MPEC at wfmpec.com, CVB at wichitafalls.org and choosewichitafalls.com. If you have an event that you would like posted you can contact the Public Information Office at 940-761-7401 or by email at info@wichitafallstx.gov.

2. How do I sign up for city services?: To establish a new water account customers are asked to come to the Utility Collections Office in Municipal Auditorium, located at 1300 Seventh Street, (940) 761-7414, and make a deposit. Identification is required on new deposits to protect customers from someone else establishing an account in his/her name. Please go to the Utility Billing and Collection Division page on this site, by clicking on City Services then Utility Services, for complete details. New customers needing city trash pickup will need to consult the trash pickup schedule on this site by clicking on City Services then Refuse Collection and Disposal or calling (940) 761-7977 and proceed accordingly.

3. How do I purchase tickets for events at MPEC or Municipal Auditorium?: Tickets may be purchased for events held at the Multi-Purpose Events Center by calling (940) 716-5555, some tickets can be purchased on-line at www.wfmpec.com or you can purchase them in person at the ticket office at the Kay Yeager coliseum located 1000 5th Street.

4. Can I speak with the City Council?: Yes, in several ways. The Council meets the first and third Tuesday of each month at 8:30 am. You may attend these meetings and sign up to speak before the Council. You may also phone or e-mail your Council Representative

5. How do I find the City trail system?: The City of Wichita Falls Parks and Recreation Department has created a 10 mile long trail system that winds through various areas of the city. The trails are a wonderfully popular attraction used for a myriad of recreation activities including: biking, jogging, roller blading and walking. You can obtain a map of the trail system by going to the Parks and Recreation map section on this web site.

6. Is the burn ban still in effect?: The city of Wichita Falls prohibits all outdoor burning inside the city limits. A county burn ban is enacted by the Wichita County Commissioners Court when deemed necessary. For information on the county burn ban, please contact the Wichita County Judge's office at 766-8101.

7. Does the city recycle?: The City of Wichita Falls Sanitation Department recycles paper products and glass with the assistance of area citizens. There are drop off locations at all City fire stations, the City Transfer Station and United Supermarkets. The City also offers weekly yard waste disposal. Grass clippings, tree limbs, leaves and other yard material is picked up by the Sanitation Department and used to produce some of the finest compost in the state. For more information on these programs please go to the Sanitation pages of this web site. More...

8. How do I get on the City Council agenda?: The Wichita Falls City Council meets the first and third Tuesday of each month at 8:30 a.m. at City Hall, 1300 7th Street. If you wish to speak to the Council please arrive at least fifteen minutes before the start of the meeting to sign up on public comment list. You may also download a Council Comment Card shown under Government-Mayor & City Council and mail it or bring it in to the City Clerk or City Manager's office. This is not necessary if you wish to speak on an item already on the agenda. [Council Comment Card]

9. What is the population of Wichita Falls?

According to the U.S. Census Bureau's Annual Population Estimates analysis the City of Wichita Falls was estimated to have a population of 104,724 residents as of July 1, 2016. The Census Bureau releases city and county population estimates annually. The official U.S. Census Bureau decennial census population count taken in 2010 was 104,553.

The Texas Demographic Center (University of Texas at San Antonio) also prepares annual population estimates for cities and counties within the state. According to their methodologies, the City of Wichita Falls had an estimated population of 105,033 as of January 1, 2016.Comparison of U.S. Census Bureau and Texas Demographic Center Population Estimates:

The estimates presented by the Texas Demographic Center differ from those from other sources, such as those periodically produced by the U.S. Census Bureau, for several reasons. The Texas Demographic Center estimates have been made using techniques that are different than those used by the Bureau. The Census Bureau uses only the distributive housing unit method to estimate place populations and the administrative records method to estimate county populations. Because the administrative records method uses income tax data that are not available to analysts outside the Census Bureau, this technique cannot be used by other agencies. In addition, the estimates from the Texas Demographic Center utilize more recent data than those used by the U.S. Bureau of the Census. The Census Bureau's county estimates utilize 2014 birth and death data, whereas 2015 values were employed in the Texas Demographic Center estimates. Also, the Census Bureau utilizes birth and death data only in their county level estimates while the Texas Demographic Center includes current births and deaths in both county and place level estimates. Finally, the Census Bureau estimates include legal boundary updates reported before January 1, 2015 but do not include more recent information for places, whereas information on annexation and boundary changes through the 2015 calendar year were included in the estimates completed by the Texas program. Because of these differences, the population estimates from the Texas Demographic Center and those from the U.S. Bureau of the Census are not directly comparable.

10. Are there any restrictions to hand watering?: The only restriction is that the hose or other watering device must have a shut off valve or attachment.

11. Do I need a permit for a garage sale?: No, there is no permit required for garage sales but you can only hold one for only 3 consecutive days and no more than 4 times per year.

12. Who do I call about dilapidated structures or overgrown lawns?: Code enforcement is responsible for both of those items as well as many other important enforcement duties. You can contact them by phone at (940) 761-8841 or make your report using the City’s citizen response module called Access City Hall. This is a free service for all citizens and is an excellent way to report problems, offer suggestions, request information or pass along a compliment. [Click here for Access City Hall]

13. How do I report a faulty streetlight, pothole or damaged street sign?: The City has a citizen response module called Access City Hall. This is a free service for all citizens and is an excellent way to report problems, offer suggestions, request information or pass along a compliment. You may also contact the department directly that you feel may be most responsible for the item you are reporting by going to their page on this site and using the contact information for their office. [Click here for Access City Hall]

14. How do I find out if a contractor is licensed or bonded?: The Building Inspector's office can answer your questions concerning this issue. Please contact them at (940) 761-7459.

15. Who do I talk to concerning city owned property?: Property Management can answer your questions concerning city owned property. Please contact them at (940)761-8881

16. What do I do if I have a dispute with my landlord?: This is a legal matter between tenant and landlord. The City cannot provide legal assistance regarding this or any other personal legal matter. You can contact the Texas State Bar Association for a pamphlet on Texas law and tenant's rights. 1-800-204-2222, ext. 2610. If you are under a certain income level, you may qualify for legal assistance through Legal Aid of Northwest Texas, 723-5542. [State Attorney General-Landlord Tenant Statutes]

17. How do I register my children for school?: The City of Wichita Falls is very proud of the tremendous schools in our community; however, the City does not oversee the function of the Wichita Falls Independent School District or any other public or private educational institutions. The WFISD is a state agency. You may contact them by calling (940) 235-1000 or going to www.wfisd.net

18. What do I do if I have a problem with my child's school?: The City of Wichita Falls is very proud of the tremendous schools in our community; however, the City does not oversee the function of the Wichita Falls Independent School District or any other public or private educational institutions. The WFISD is a state agency. You may contact them by calling (940) 235-1000 or going to www.wfisd.net

19. Where can I get my child immunized?: The Wichita Falls/Wichita County Health District can assist you with your child’s immunization needs by calling (940) 761-7841.

20. Where do I go to get a marrige license?: You can purchase a marriage license, cash only, from the Wichita County Clerk's Office, (940) 766-8175.

21. How do I request access to City of Wichita Falls records?: To request information from this governmental body, please contact:
By Mail: Eric Crosslin, Office of Public Information, P.O. Box 1431, Wichita Falls, Texas 76307
By e-mail to : info@wichitafallstx.gov
In person at: Office of Public Information, Memorial Auditorium building, 1300 7th Street, Suite 109, Wichita Falls Texas. To download the Public Information Act, click Here...

▼
Housing/Section 8

Show All Answers

1. What are the requirements for participating in the Housing program?: Your total gross annual income must be at or below 50% of the Wichita Falls Median Income. For additional information see Waiting List for Section 8 Program. Link to Wichita Falls median Income

2. How and where do I apply?: We take applications on Tuesdays between 8:00 am and 5:00 pm at 1300 7th Street Room 301. Located in the Memorial Auditorium. Waiting List Information

3. Can a single person apply and be eligible for Housing assistance?: Yes. All individual/families are eligible if your total gross annual income is at or below 50 % of the Wichita Falls Area Median Income. For additional information, view the City's webpage Waiting List Section 8. Wichita Falls Median Income

4. How long is the waiting period before we can expect to receive assistance?: The approximate waiting time is 24 months, depending on funds. Waiting List for Section 8

5. Do you provide emergency housing?: Emergency housing funds are not provided under this program. For additional information see our webpages for Project Based Section 8 Rental Assistance and Public Housing. Other Source List

6. What are the Fair Housing Phone Numbers?: See Fair Housing Source list. Fair Housing Source List

▼
Human Resources

Show All Answers

1. When should Fire Fighter (trainee) applications be submitted and when will the testing take place?: This will be first advertised on the City's web site as needed each year.

2. When should Police Officer (trainee) application be submitted and when will the testing take place?: This will be advertised on the City's website as needed each year.

3. What is the procedures for obtaining CDL?: Contact the Texas Highway Department.

4. How do I get reimbursement for damages I feel is the responsiblity of the City?: File a claim with the City Clerk's Office. See Risk Management website for details.

5. When am I eligible for health and dental coverage?: If you choose to participate in the City's health and dental coverage it takes effect the first day of the month following 60 days of full time employment.

6. To what age can my dependent children remain on the coverage?: To their 26th birthday.

7. Can I cover my dependents on the dental only?: Yes, as long as the employee is enrolled in one of the health plans, he/she can elect dental coverage only for dependents.

8. Are prescription drugs covered by the same company as the health and dental?: No, while prescription drug coverage is included with the premium cost of your Blue Cross/Blue Shield of Texas health plan, it is administered by Express Scripts

9. When I retire will I be eligible to keep my health coverage?: Yes, retirees are eligible to keep their health coverage for as long as they wish.

10. Can I enroll in Vision benefits if I am not on the City's Health Plan?: Yes

▼
Kickapoo Airport

Show All Answers

1. Do you charge landing fees?: No

2. Do you charge ramp fees?: No

3. Do you have tiedowns?: Yes

4. What is the charge for overnight tiedowns?: No charge

5. How much do you charge for overnight hangar?: $25

6. What are your hours of operation?: 6:00 A.M. -8:00 P.M 7 days a week

7. Do you have Self Service fuel or Fuel Service fuel?: We have both self service and full service fuel

8. How do I get back on the apron to get to my aircraft after you close?: When arriving ask the front desk clerk for a code. If you arrive after hours and need to get back in you may call 720-5000 for assistance

9. Do you have a mechanic shop on the field?: Yes.
Cobra Kai Aviation 940-263- 1168
Texas Aviators 940-475- 1527

10. Do you have aircraft for rental?: Twin Creek Aviation 940-733- 1161 (Cessna 152 and Cessna 172)
Cobra Kai 940-263- 1168

▼
Lake Lot Division

Show All Answers

1. What is required to transfer a lease?: Before a lease can be transferred, the Wichita County Public Health District must be contacted to inspect the septic system. A $100 fee applies. All taxes relating to the property must be current. Once completed, contact the office of Lake Lot Administration with information pertaining to the buyer and seller of the property so the lease transfer paperwork can be prepared. At time of transfer, a transfer fee of either $75 or $200 must be collected. The amount of the transfer depends on the type of lease.

2. When is my lease payment due?: Lake Kickapoo payments are due annually on or before September 30th with payments being accepted as early as January 1. Lake Arrowhead payments are due annually on or before June 1 for leases dated prior to October 16, 2007 and annually on or before September 30th for leases dated after October 16, 2007.

3. How much is a lease?: The new residential leases are $1,000.00 annually. This lease rate gets reviewed every five years for a possible lease rate increase not to exceed 30% of the current rate. Leases eligible to be transferred vary in amounts and would be tied to a specific lease.

4. What are the building requirements for a home?: A dwelling must be at least 1,000 sq. ft. in size. Manufactured homes are permissible if they were manufactured no later than 1976 and meet the 1,000 sq. ft. requirement. In order to obtain a permit the leaseholder must supply a site plan and detailed diagram of the structure to the Lake Lot office for initial approval. Upon approval, they must obtain a building permit through the City of Wichita Falls Building Inspections Department.

5. Can I lease a lot for my camper?: No. The lots at the lakes are for residential purposes only and not for camping. A camper can be stored on the premises; however, it cannot be utilized in any way.

6. How much time do I have to build a residence?: When a vacant lot is leased, the leaseholder has two years to begin building or installing a dwelling which meets all City building requirements. Failure to build in the two year timeframe can result in the lease termination.

7. Can I have animals on my leased property?: The animal restrictions at the lake are identical to those inside the city limits. Due to the lease lots begin for residential purposes, there may be no more than four dogs or cats on any one lease lot at a time. 4-H or FFA project animals are allowed with permission when property written documentation has been provided by the organization.

▼
Legal

Show All Answers

1. Does the City Attorney's office assist citizens in their private legal matters?: The City Attorney's office cannot provide legal advice to citizens on a personal level. However, the office does provide a service to the citizens of Wichita Falls by providing efficient, active legal representation and defense of lawsuits filed against the City of Wichita Falls. A private attorney can provide assistance regarding personal matters.

2. I need legal help, but I cannot afford an attorney.: If you make below a certain income level, you may qualify for legal assistance through Legal Aid of Northwest Texas (703 Scott Street, Wichita Falls, Texas 76301; 723-5542, or 800-926-5542).

3. My landlord has evicted me. What can I do?: Evictions are handled through the Justice of the Peace Courts at the Wichita County Courthouse (766-8141 or 766-8143). You can check with that office for specifics on filing. However, neither that office nor this one can provide legal assistance regarding this or any other personal legal matter.

4. I need to discuss my Municipal Court case with someone.: You may call the Municipal Court Prosecutor's office at 761-7675 to schedule a meeting with the Municipal Court Prosecutor.

5. Can I handle my divorce without hiring an attorney?: Divorce proceedings are filed at the District Clerk’s office at the Wichita County Courthouse (766-8190). You can check with that office for specifics on filing. However, neither that office nor this one can provide legal assistance regarding this or any other personal legal matter.

6. Can I cut the limbs from my neighbor’s tree that extend over to my property?: This is a private civil matter between you and your neighbor. This office cannot provide private legal advice.

▼
Legal Municipal Court Prosecutor

Show All Answers

1. I was ticketed for speeding. What are my options?: Please call 761-7675 for information on how to handle your speeding (or other municipal) violation. As an overview, if you receive a speeding ticket from a Wichita Falls police officer, and you were operating under a Class C Driver’s License, the following alternatives may be available: (a) plead guilty and pay the fine; (b) request a trial (by jury or a bench trial before the judge); (c) request deferred adjudication through the prosecutor’s office, or (d) request permission to take defensive driving. (Generally, this option is only available for one violation every 12 months.) If you were operating under a Commercial Driver’s License when you received your citation, you do not quality for defensive driving or deferred adjudication. The following options may be available: (a) request a trial; (b) plead guilty and pay the fine; or (c) request a meeting with the prosecutor to discuss a possible reduction of the fine.

2. My neighbor’s dogs constantly bark. What can I do?: You can file a complaint with the Municipal Court prosecutor. Note: you will be required to testify against your neighbor, should this matter come before the courts. Please call 761-7675 for more information.

3. I received a ticket for: (a) parking in my front yard; (b) weeds and grass; (c) dog at-large; (d) a junked vehicle. What do I do now?: Please call 761-7675 for specific information regarding your case. In general, you may have the following options available: (a) plead guilty and pay the fine; (b) request a trial (by jury or before the judge); (c) if you feel you are innocent of the charges, you can request a meeting with the prosecutor for possible dismissal of citation; or (d) if there are extenuating circumstances surrounding the citation, you can also request a meeting with the prosecutor for a possible reduction of the fine.

4. I am the victim of an assault. Can you help?: Contact the Police Department to file a police report. Your complaint will be referred to Municipal Court if the conduct constitutes a Class C Misdemeanor. Note: you will be required to testify against your assailant, should this matter come before the court. Please call 761-7675 for more information.

▼
MLK

Show All Answers

1. What is the MLK Center's role in the City of Wichita Falls?: The Martin Luther King Center was developed in 1978. The goal of the center is to provide opportunities ,programs,and services for a diverse population throughout our community.

2. What programs do you offer?: We offer Childcare and Senior Citizens facilities. We provide meeting space for local community groups as well as community special events.

3. When do I volunteer or donate?: Some of Our annual events are the Prayer Breakfast,Black History Challenge,Easter Egg Hunt,Schools Supply Drive,and the Golf Tournament. Donations and volunteers are needed for all these events.

4. What is your location and hours of operation?: We are located at 1100 Smith Street Wichita Falls, 76301. We are open Monday - Friday 8am - 5pm. We have extended hours for community meetings and special events.

▼
Neighborhood Resources

Show All Answers

1. How do I apply for the First Time Home Buyer's Program?

First, visit a local lender to become pre-qualified for a standard, fixed-rate mortgage loan. Participating lenders are listed on the brochure that describes the First-Time Homebuyers Program. Be certain to tell the bank you would like to apply for the City’s First Time Homebuyer Program.

After approval, call the Neighborhood Resources Division office at 940-761-7448 to make an appointment to apply for the FTHB Program. We will discuss the remainder of the qualification process and answer any questions you might have.

2. Will a poor credit rating affect the mortgage application or the application for FTHB Program assistance?: The City of Wichita Falls does not perform a credit check for any of our programs; however, to participate, you will need to be able to qualify for a standard mortgage (no sub-prime, balloon, or adjustable rate loans allowed).

3. Will homebuyers be required to repay the homebuyer assistance provided by the City of Wichita Falls?: If you occupy the home you purchased as your principal residence for the required time period - usually 5 or 10 years depending upon amount of assistance - no repayment is required. This required time period is known as the Period of Affordability. However, if you sell your home, rent your home to another person, experience a foreclosure, or fail to occupy the home as your principal residence before the end of the Period of Affordability, you could be required to repay all or part of the assistance provided you.

4. Will the homebuyer be charged interest for homebuyer assistance?: No, this assistance is provided in the form of a deferred payment loan, and no interest is charged. On each anniversary of the closing date (as long as you are occupying the home as your principal residence), a certain percentage of the assistance provided is forgiven.

5. Is a home inspection required?: Yes. The City of Wichita Falls housing inspector will inspect the home you want to purchase to insure the home meets the applicable minimum property standards for the FTHB Program. The FTHB Program inspection does not replace or serve as a private inspection. You can also obtain a professional home inspection that will give you a comprehensive evaluation of the condition of the home, and you are encouraged to consider engaging this service.

6. If the homebuyer is now divorced but previously owned a home with a former spouse, do they qualify as a first time homebuyer?: If you are a single parent who has custody of and is caring for minor children, and are divorced or legally separated from their former spouse, you could be eligible to apply for the FTHB Program.

7. How long does the process take after receiving an approval from my bank?: The home buying process requires many steps, and involves many different parties, a variety of inspections, verifications, etc., and can take several weeks to complete. Once Neighborhood Resources receives your completed application, sends and receives back the employment and income verifications, we have what is needed to determine if you qualify. After the City performs an inspection of the property, a list of any required repairs will be sent to the realtors involved. Once those repairs have been completed, the home is re-inspected by the City inspector. When household income has been verified and the home passes inspection, you are approved for the FTHB Program.

8. Do I need to be a senior citizen to qualify for Minor/Emergency Repair assistance?: No, you don’t have to be a senior. Our program is income based on family house hold size.

9. Do I have to own my home to qualify for the Minor/Emergency Repair Program?: No, you may still have a lien on your house however you must be able to provide a warranty deed that states you as the home owner.

10. Can I pick my own contractor for repairs provided by the Minor/Emergency Repair Program?: No, should you qualify for assistance we have a list of approved contractors that we chose based on bid and work.

11. Will the Minor/Emergency Repair Program pay for work that’s already done?: Unfortunately we do not pay for any work that is not approved by our program.

12. How many times can I use the Minor/Emergency Repair Program?: Because of our limited funds and applicant pool, we limit the number of times a homeowner can use the program to once a year at which point you must be placed on a waiting until we finish our fiscal year at which point we can determine if there are enough funds to help second home owner request.

13. What income is considered for the First Time Home Buyer Program?: All household income must be included on the application. Anyone occupying the home over the age of 18 with any income (including benefits) will be required to be on the application.

▼
Neighborhood Revitalization

Show All Answers

1. What is the City of Wichita Falls Neighborhood Revitalization Program?: The City Council, as a part of the 2019 and 2021 Strategic Plan objectives, recognized the importance of revitalizing declining neighborhoods. The Planning Division is creating a Neighborhood Revitalization Initiative that will begin by working with the community to change the path of their neighborhood. Based on the community needs staff will be putting into place multiyear programs and ordinances to reshape each neighborhood.

2. Which Neighborhoods will be Part of the Program?

The first neighborhood selected as part of the program is the Central Wichita Falls Revitalization Area. This area includes properties south of Seymour Hwy., east of Kemp Blvd., north of Kell Fwy. W. and west of Brook Ave. The area was originally identified by the City Council and staff as part in the City Council’s 2019 Strategic Plan. Key factors such as the number and current condition of housing; housing affordability; potential for commercial business expansion and revitalization; availability of adequate public infrastructure led to its selection as the initial revitalization area. The future revitalization of the area also took on increased importance with the passage of the bond to build two new high schools in 2020 as the future use of the Wichita Falls Old High property will play a significant part in the revitalization efforts for the area.

As efforts for this initial neighborhood begin taking shape, additional neighborhoods will be added to the initiative.

Click here Map

3. How Does the Program Work?

The Initiative will begin with a series of public meetings with residents, business owners, and property owners and other neighborhood groups or organization within the neighborhood. These public meetings will be opportunities for City staff to have a conversation with the neighborhood and gather their input about their vision for the neighborhood, current successes and current challenges. Following the initial public visioning meeting, staff will begin to compile information and form smaller committees, made up of neighborhood representatives for further discussion on the improvement efforts and their execution. Additional area input meetings and updates will also be conducted with the neighborhood, Planning and Zoning Commission, and City Council to discuss progress.

Following the public engagement process, staff will begin development of any needed ordinances, programs and/or other elements needed for program implementation.

4. How Do I Keep Up-to-Date?: Those wishing to receive updates on the City’s neighborhood revitalization efforts can sign up through the City of Wichita Falls’ Notify Me page to receive email updates or contact the City of Wichita Falls Planning Division at (940) 761-7451 email fabian.medellin@wichitafallstx.gov with questions or input.

5. Central Wichita Falls Revitalization Area – Online Survey: In addition to the public engagement meeting, a short, online questionnaire is also available for those who live and/or own property and businesses in the area to provide their input. Those wishing to take the survey can click here.

▼
Parks & Recreation

Show All Answers

1. How is a picnic shelter reserved?: You can reserve a picnic shelter in one of our parks by going on line or by calling the Recreation Office at 940.761.7490. More...

2. How do I register for recreation activities?: There are 3 easy ways to register.
1. Register on-line at www.wichitafallstx.gov under Parks & Recreation department.
2. If you are a continuing student only, payments will be taken over the phone Monday - Friday, 8:00am - 5:00 pm with Visa or Mastercard only. (Phone Number 940.761.7490)
3. In person at the Parks and Recreation Office in Room 209 of the W.F. Recreation Center located at 600 11th Street upstairs above the Library in room 209.

3. Where can I find out about special events in Wichita Falls?: Go to the Recreation department on line at www.wichitafallstx.gov or call the Recreation Office at 940. 761.7490. More...

4. Does the City of Wichita Falls have facilities available to rent for special occasions?: We have shelters for reservation and a log cabin for rental. More...

5. Where are the parks located in Wichita Falls?: Check out our City map. Each park is listed and where it is located. More...

6. Can the Log Cabin in Lucy Park be reserved?: Yes the Log Cabin in Lucy Park can be reserved. You must be a resident of Wichita Falls to reserve it (bring proof of residence, such as a utility bill, insurance form, something delivered to your home in your name) and the reservation needs to be made in person at the W.F. Recreation Center, 600 11th Street, room 209. We reserve the Log Cabin in time blocks ranging from 6:00 am to 10:00 am, 10:00 am to 2:00 pm, 2:00 pm to 6:00 pm and 6:00 pm to 11:00 pm. Give us a call at 940.761.7490 to see if the date you want is available.

▼
Parks Lot Mowing

Show All Answers

1. Who do I call to file a complaint about a lot?: Call Code Enforcement at 761-8841. More...

2. How tall does the grass have to be for a lot to be in violation of city code?: If the grass and/or weeds are taller than 9" the lot violates city code.

3. How long has the city been operating this program?: Since October, 2001.

4. How many vacant lots does the city currently maintain?: 1270 total = 607 city owned, 394 private, 269 complaint.

5. How many lots have been mowed since the program began?: 36,736 as of September 30, 2008.

▼
Parks, Medians and Trails

Show All Answers

1. How long are the hiking / biking trails and where can they be accessed?: The Wichita River Trail System is 4.4 miles long. It can be accessed from several points in Lucy Park, the Falls, 2nd at Lamar Street, O'Reilly Park, Farris Street, Williams Park, Harding Street and Fort Worth Street.
The Holliday Creek Trail System is 7.1 miles long and can be accessed from Hamilton Park Tennis Center, North Weeks Park, several points along Weeks Lane, South Weeks Park, Lake Wichita spillway, and Lake Wichita Park.
More...

2. Can I reserve the Lucy Park Log Cabin?: Yes, by calling the Recreation office at 761-7490. The Log Cabin can be reserved in 4 hour blocks for a rental fee of $40. A $100 cleaning deposit and a $15 key deposit are required. You must go by the Recreation Office to sign a contract and pay the deposits and rental fee before the reservation is official. More...

3. How many people will a picnic shelter accomodate?: Reservable shelters: Six people per table. Lucy Park 20 tables, Lucyland 14 tables, Weeks Park 20 tables, Scotland Park 12 tables, Kiwanis Park 11 tables, Lake Wichita Park 8 tables, Spudder Park 25 tables, Lamar Park 12 tables, Bridwell Park 12 tables, Williams Park 14 tables, and Hamilton Park 4 tables. More...

4. Where can I take my child to practice softball, baseball, or soccer?: Many of the parks have backstops for softball and baseball practice and goals for soccer practice. More...

5. Where can I go fishing?: Lake Wichita Park, Plum Lake (Softball Complex), and Lucy Park along the river but NOT at the Duck Pond.

6. Do you have maps of the trails?: You can download a copy of the trail maps from either the documents section, or by visiting the Maps page under Trails. More...

7. Where can I park to walk to the Falls?: There are 2 parking areas just inside Lucy Park on Sunset Drive that have access to the 10' wide concrete trail. It is about a 1 mile walk to the Falls and back. You can also park along the I-44 service road which circles under the I-44 bridge over the Wichita River. More...

▼
Planning and Zoning

Show All Answers

1. Can I operate a business from my home?: The City of Wichita Falls Zoning Ordinance does permit a home based business under certain guidelines. Beauty salons and other home occupations are permitted as long as the residential character of the home and neighborhood is maintained. This means no employees other than the person(s) that reside within the home. Signs specifically advertising the home occupation and direct sales of merchandise are also prohibited. Take an “out of sight out of mind” approach when operating as a home occupation. Contact the Planning Division for a complete list of guidelines.

2. Can I build a carport in the front of my house?: Carports are allowed to be built in the front setback, or in the exterior side setback on corner lots. However, if being constructed within the first 5 foot from the property line or from the side exterior it will require a conditional use permit from the Planning and Zoning Commission. As part of this process notification letters are sent to owners of neighboring properties within 200 feet of the applicant’s property. The Commission will look at neighborhood responses when making a decision to approve or deny a particular request for a carport. It is a good idea to also check for possible deed restrictions. Some subdivisions may prohibit them. Contact the Planning Division for application and fee information.

3. Are there restrictions on my land?: In some cases, there may be two areas of regulation that need to be considered. First, many residential subdivisions have deed restrictions that set out specific “do’s” and “don’ts” within a certain neighborhood. Deed restrictions are not enforced by the City; however, they are enforceable by private means through the courts. Deed restrictions are generally filed with the County under the subdivision name. Second, most every parcel of land within the City of Wichita Falls will fall under one of 14 primary zones. Examples of zoning districts are: Single-Family Residential, Limited Commercial, General Commercial, and specialized zones such as the River Development District. Each zone has a list of permitted uses and uses that are allowed by the approval of the Planning and Zoning Commission. Each zone also establishes the developmental requirements such as building setbacks and height limitations. If a certain use is desired, but not permitted within a certain zone, a request for rezoning may be an option under certain conditions. Inquiries about land use and zoning can be made to the Planning Division.

4. Do I need a permit to place an advertising sign on a commercial lot?: Most signs, like buildings, are considered to be structures and do require a permit and an inspection from the Building Inspections Division. There are exceptions to permitting requirements for some smaller signs such as real estate signs (see the Sign Ordinance for details). Sign placement on a particular lot depends on the size of the sign and the number of existing signs on the lot. Contact the Planning Division or the Building Inspections Division for more information on sign placement and permitting.

▼
Police Administration

Show All Answers

1. How can I speak to the Chief of Police?: You may call during regular office hours and schedule and appointment, but your problem could probably be handled promptly by a line supervisor.

2. How do I compliment an Officer for a job well done?: You may call the front desk, the Chief's office or the Office of Professional Conduct

3. Why can't I talk to the Chief about my Burglary?: The Chief will speak to citizens about their concerns but he does not do investigations. The investigations are done by the Criminal Investigation Section and calls concerning those cases should go to that section

4. How does the Chief of Police give out information?: The Public Information Office is in charge of releasing information to the media and the public for the Chief of Police

5. How do I file a complaint?: The office of Professional Conduct is available during regular business hours or you may speak to any on-duty supervisor. The Chief is notified of all complaints after they are filed.

▼
Police Communications

Show All Answers

1. How can I listen to Police calls?: The City of Wichita Falls recently purchased and installed a new communications system which cannot be scanned.

2. What number do I call when I need an officer to respond?: 720-5000 Non-Emergency
Always call 911 in an Emergency

▼
Police Community Services

Show All Answers

1. How can I start a Neighborhood Watch program?: Contact the Community Services Section at 940-720-5007 for training in your area. More...

2. Will an officer speak to my civic group?: Yes. If you need a speaker for your business meeting, civic group or college class, call the Community Services Section at 720-7718.

3. What should I do if I have information about a crime?: Much of this information can be taken over the phone by calling the Dispatch Center at 720-5000. If you wish to remain anonymous, you may use the Crime Stoppers Tip Line at 322-9888. More...

4. Can a Criminal Justice major work in the department while attending school?: Yes. Internships are available. This section serves as liaison to the Criminal Justice program at Midwestern State University, however all schools are considered.

5. What will it cost to plan a tour, program or inspection?: Nothing! Community safety and education is the mission of this section. You never pay for a home security inspection, safety seat check or 8 hour program for your group.

▼
Police Organized Crime Unit

Show All Answers

1. Can I call with information and not give my name?: You can call Crime Stoppers at 322-9888 and you never have to give your name

2. Who do I call when I smell a possible meth lab?: Call the Police Department at 720-5000 and Officers will respond to determine if the OCU will need to respond and take over the investigation

3. What does a "Meth Lab" smell like?: It smells like cleaning ammonia, ether and, or starter fluid. It also burns your eyes if you are too close

4. What information should I have when I report drug activity?: Dates, times,when traffic is the heavist, vehicle tag numbers, car descriptions, and street addresses and any other information you think might be important

5. What are some of the common signs of drug abuse and drug activity?: Someone using drugs suffers rapid weight loss, nervousness, loss of appetite and anxiety. Common signs of drug activity at a location are a lot of vehicles that stay for short periods of time.

▼
Police Patrol

Show All Answers

1. How do I make a Police report?: Non-Emergency call 720-5000 and an Officer will be dispatched to respond. Incidents not requiring an officer may be reported to the Information Desk at 761-7792.

2. Can I call an Officer to unlock my car when I locked my keys inside?: Only in an emergency situation,which would be when a child is locked inside the car. In non-emergencies a locksmith or wrecker service should be called.

3. If I am involved in an accident do I have to make a report?: A law enforcement officer who, in the regular course of duty, investigates a motor vehicle accident shall make a written report of the accident if the accident resulted in injury to or the death of a person or damage to the property of any one person the apparent extent of $1,000 or more.

4. If I am involved in an accident can I move my car out of traffic?: Texas state law requires that you move your vehicle out of the traffic lane if you can do so safely.

▼
Police Property Impound

Show All Answers

1. How do I get my car out of Impound?: You must contact the impound attendant at 761-7458 and he will give you the exact impound charges for your vehicle. You will need proof of ownership, insurance and identification to get to car out of the impound.

2. Where is the impound located?: The Police Department Impound Lot is located at 3101 Armory Road.

▼
Police Public Information

Show All Answers

1. I need a report for insurance purposes. Who can I call?: Reports are available to the public, for free, from 7:30 a.m. to 3:30 p.m. the Records Clerk Section provides Crash Reports for $6.00, Offense Reports for $.10 per printed page, Clearance letters are $5.00 (only available from 8:00 a.m. -4:30 p.m.), Certified Copies are $2.00 per document. Please get in touch with the Records Clerk division for more information. (940) 761-7782.

2. How can I find more information on police activity during the weekends?: To view active calls, click here.

▼
Police Records

Show All Answers

1. How do I get my accident report?: You will need three things, the date of the accident, the specific address of the accident highway or street where the accident occurred, and the name of any person involved.

2. Where can I get fingerprinted?: The WFPD does not do fingerprinting for the public. Fingerprinting is done at the Wichita County Sheriff's Deparment.

3. Where can I get my background checked?: We provide clearance letters and local background checks only. You are required to have idenitification for a background check by the Wichita Falls Police Department

4. Can I call ahead so I will not have to wait to pick up my accident or offense report?: We ask that you please call ahead it helps us and you will not have to wait for us to find your report, you can pick it up and be on your way.

▼
Police Sections

Show All Answers

1. Can I call with Information and not give my name?: You can call Crime Stoppers at 322-9888 and you never have to give your name

2. How can I become a Wichita Falls Police Officer?: You can find all the qualifications on this web site under the training page and under recruitment.

3. Where do you take arrested persons?: Arrested Adults are taken to the Wichita County Jail at 7th and Lamar. Juveniles ages 10-16 are taken to The Juvenile Detention Center at 5th and Lamar.

▼
Property Maintenance Code

Show All Answers

1. What is the Background for the Ordinance?

Beginning in March 2017, City Council set a Strategic Plan goal of “Redevelopment of Downtown” during their annual retreat. Within that goal, the Council also established the creation of a comprehensive Downtown Master Plan as one of the goal objectives. In April 2017, the Council appointed a Downtown Steering Committee (DTSC) comprised of a number of Downtown stakeholders, tenants and city staff to begin work on the master plan. The consulting firm of Freese and Nichols was hired to work with the DTSC and associated subcommittees on the master plan development for Council consideration and approval. The DTSC and city staff worked with Freese and Nichols for over a year, and recommended the 13-point plan to the City Council in August 2018.

In September 18, 2018, the Wichita Falls City Council approved recommendations of the DTSC and directed staff to begin implementation of those approved recommendations. One of the recommendations approved by City Council included enhanced property maintenance in the defined greater downtown area. Upon City Council approval, staff was directed to seek a greater downtown property maintenance code (PMC), which ultimately included the development of a Vacant Structure Registry Ordinance (VSRO) as a key element, from among various alternatives presented to help establish a higher level of property maintenance in the greater downtown area. This enhanced maintenance is designed to help prevent further deterioration and neglected maintenance of buildings and properties that have plagued downtown for decades.

Initial committee/staff work on the PMC/VSRO began in February 2019, but due to a vacancy in the Development Services Director position beginning shortly thereafter, progress on the code stalled. Additionally, in September 2019, the DTSC charge from City Council of developing a Downtown Master Plan had ended, and the committee effectively “sunsetted”.

Following the hiring of a new director in September 2019, staff re-established a working group of Downtown property owners, the Director of Downtown Wichita Falls, Inc., Planning Commission members and city staff to review previous work on the PMC/VSRO and finalize an ordinance for Council consideration and future implementation. The new working group began work in January 2020, but public meetings to discuss the proposed ordinances stalled due to the COVID-19 crisis. On December 1, 2020, staff and the working group held a virtual forum to present the ordinance and answer any questions from downtown property owners and/or the general public. Questions from the forum and subsequent feedback following the meeting was generally positive and questions were minimal.

The Wichita Falls City Council adopted the Ordinance on February 2, 2021, which establishes a Downtown Property Maintenance District by adopting portions of the 2015 International Property Maintenance Code for the greater downtown area. The ordinance will begin implemented on October 1, 2021.

2. What is the Downtown Property Maintenance Code (DT PMC)?

The property maintenance code in the greater downtown area is intended to be applied only to non-residential properties that comprise the greater downtown area.

The PMC seeks to reach and maintain property compliance by:

Ensuring Building Security
Safe Structural Elements of the Building (such as exterior walls, balconies, porches, signs,
Doors and Windows are repaired and able to be secured
Roofs Free from Defects and Drain Properly

The ordinance consists primarily of Chapter 3 of International Property Maintenance Code (IMPC) which guides exterior maintenance of a structure. Although the International Property Maintenance Code in its entirety regulates many other aspects of property maintenance, the focus from previous recommendations and input has been primarily on exterior maintenance for the downtown area. The included IMPC sections cover areas of property maintenance that are not covered in current City ordinances and regulations.

3. Which Properties Have to Comply with the DT PMC?: The property maintenance code in the greater downtown area is intended to be applied only to non-residential properties that comprise the Greater Downtown Area as defined in the Ordinance. Click here for a map of the Greater Downtown Area.

4. When will the Ordinance Be Implemented?: October 1, 2021

5. What Sections of the International Property Maintenance Code (IPMC) apply to the Greater Downtown Area?

A brief description of the sections of Chapter 3 of the IMPC that are included in the proposed ordinance are listed below:

Section 301

Outlines exterior of property (extent of code); maintenance of premises

Section 302

Grading and drainage of property
Weeds
Maintenance of accessory structures on the property

Section 304

Protective treatment of exterior services in good condition and siding, masonry joints are maintained to be water/weather-resistant
Structural members are capable of maintaining loads
Foundations are structurally sound
Exterior walls are maintained in a secure and structurally sound manner
Roofs and roof drains are weather-tight and drain properly
Decorative features are secure and anchored safely
Doors, windows and can be secured and are weather tight
Stairways, decks, porches and balconies are maintained in a structurally sound manner
Handrails and guards can support loads

6. Where Can I Get a Copy of the Ordinance?: Click her to view Property Maintenance Code

7. How do I Keep Up-to-Date on Downtown Redevelopment Efforts by the City?: Please click here for NotifyMe

▼
Property/Lakelot

Show All Answers

1. Can you tell me the current owner of a property?: Please contact the Wichita County Appraisal District office at 940/322-2435, or visit their website: Wichita Appraisal District

2. Can I get a list of properties with delinquent taxes prior to foreclosure date?: You may access the properties due to be foreclosed on by calling Perdue, Brandon, Fielder, Collins, & Mott at (940) 723-4323, or by going to their website: Click here

3. Can you come out and mark my property boundaries?: No. the City of Wichita Falls does not survey or mark property boundaries for property owners. You need to call an independent surveyor for this.

4. Can I park my vehicles and store my excess equipment on city easements and right-of-ways?: No. Parking vehicles or storing excess equipment on easements or undedicated areas within city right-of-ways is prohibited.

5. I have been told that my building is encroaching on City property. What do I do?: Contact the property administrator at 940/761-8816.

6. May I mail my annual lake lot lease payment in?: Yes. Send your check or money order made out to the City of Wichita Falls to:
City of Wichita Falls
Property/ Lake Lot Administration
PO Box 1431
Wichita Falls TX 76307

7. When is my lake lot lease payment and inspection fee due?: If you are located at Lake Arrowhead, your lease payment and inspection fee are due on or before June 1st of each year. If you are located at Lake Kickapoo, your lease payment and inspection fee are due on or before September 30th of each year.

8. How do I go about selling my improvements on my leased lake lot?: The first step is to call the Property/Lake Lot Administration (940-761-8811) and set up an inspection of the leased lot. The next step is to have an on-site individual sewage disposal system inspection performed by the Health Department (940/761-7800). Once the Health Department’s inspection is complete, a time is set up for both parties for the assignment of the lease in the Property/Lake Lot Administration office. Once the lease is signed, it is then sent for final approval by the City Manager and a signed copy is sent to the new lessee.

9. Is hunting allowed at the area Lakes?: At Lake Arrowhead and Lake Wichita, hunting for waterfowl is allowed in designated areas. Contact the Parks and Recreation Department for information (940/761-7490). At Lake Kickapoo, hunting is not allowed.

10. Are there any designed off-road driving areas at the Lakes?: No. All vehicles must remain on the roadway or on their leased property.

11. Are there designated areas for shooting fireworks?: No. Fireworks are not allowed on City property.

▼
Public Transportation / Transit

Show All Answers

1. How do I buy a pass?: Bus passes may be purchased at the Downtown Travel Center located at 306 Scott Street or at the Transit Office located at 2100 Seymour Highway. Take the elevator or stairs down and follow the signs that read Bus Pass until you reach the FallsRide offices. Click here for the cost of a fare.

2. How do I pay a fare?: To pay a bus fare you will board the bus and place your money into the fare box or hand your pass/transfer to the driver for verification before taking a seat. Drivers are not allowed to handle fares or make change.

3. How do I read a schedule?

One weekday afternoon you decide to leave the Wichita Falls Public Library and travel to Castaway Cove Water Park for the remainder of the afternoon. Turn to the system map and find the route(s) that travels nearest to the Library and the Water Park. This trip is best served by the BLUE EASTSIDE ROUTE. The schedule includes a map of the route. The map shows the names of the streets traveled along the route as well as the direction the bus travels on these streets.

In this example you would board the bus at the Library, which is a scheduled stop at the 10th minute of every hour. You would need to get off the bus at the Water Park, which is a bus stop but does not have a specific time of arrival.

Reading across the top row, you will find the names of the key designated stops along the route. Read down the column beneath Public Library; choose the most convenient departure time, perhaps 12:10 PM. Now read directly across from 12:10 PM, you will not find a time the bus arrives at the Water Park since it is not a scheduled stop. The next nearest scheduled stop is at US 287 at Wayfarer at 12:45 PM, one stop after passing the Water Park. The bus will stop at the Water Park, and you can assume you will arrive a few minutes before 12:45 PM.

One of the simplest rules for using timetables is to read down the departure times and across for arrival times. In some cases, when you are not getting on or off the bus at a scheduled stop, you will need to add or subtract a few minutes to the listed time of the closest key designated stops you will board or get off the bus.

Additional route and schedule information can be obtained by calling one of our information tellers at 761-7433. Go to http://www.wichitafallstx.gov/index.aspx?NID=696 for a complete list of routes.

4. How do I ride public transportation?

Buses pick up passengers only at designated stops that can be identified by bus stop signs. Arrive at your pick up point at least 5 minutes before the scheduled departure time. Signal the driver by waving your arm or standing by the bus stop route signs.

When the bus approaches, look at the route color and name located above the windshield to make sure you are boarding the correct bus. If you're not sure, ask the driver. Have your fare or pass ready to deposit. When the bus comes to a complete stop, wait for passengers to exit before boarding. Place your money into the fare box or hand your pass/transfer to the driver for verification before taking a seat. Drivers are not allowed to handle fares or make change.

Ask the driver for a transfer if your trip requires you to ride a second bus. The transfer is good for one hour from the time it is issued. Give the transfer to the driver of the second bus you board. When the bus is approximately one block away from your stop, pull the signal strip located beside the window, or verbally inform the driver. Remain seated until the bus comes to a complete stop and then exit through the door.

Be sure you have all your belongings with you. It is recommended you wait on the curb until the bus has pulled away before attempting to cross the street. Never cross in front of or behind a standing bus.

5. Do you have bus service on Sundays?: There is no Sunday service on regular routes.

6. Hours of Service?: 5:30am – 7:30pm (Monday to Friday), 10:30am – 5:30pm (Saturday).

7. How many carry on bags can I take on the bus?: Maximum of 2 bags.

8. Do you have door-to-door service?: No, we provide curb-to-curb service.

9. Do you have wheel chair lifts on buses?: Yes, all buses are lift equipped.

▼
Purchasing

Show All Answers

1. How do I add my business to the vendor list for the City?: Make sure you are registered to be notified of bids Click to Register. The City of Wichita Falls' Vendor Verification Policy outlines all of the requirements necessary to be set up in our system.

2. I forgot to turn in my Intent to Bid, can I still submit my bid?: The Intent to Bid can be faxed or mailed at any time prior to the bid opening. Failure to submit the Intent to Bid does not exclude a vendor from bidding.

3. Can I submit my bid via fax?: Bids totaling less than $50,000 can be submitted by fax. However, anything at or over $50,000 is to be mailed in a sealed envelope to the address listed on the bid.

4. How can I find out when, and or for which products, the City will be soliciting proposals?: All formal bids (over $50,000) are advertised in the Legal Section of the Wichita Falls Times and Record News twice beginning 14 days prior to the bid opening. The upcoming bids will be posted on this web site and on Channel 1300. A listing of the items that are bid annually can be obtained by clicking here.
Annual Bids

5. What is the exception on a Call for Bid?: An exception is a condition where the product design, features, capability, size or some other factor does not meet the specifications listed. Request for Approved Equals

6. What level of insurance does the City of Wichita Falls require of its contractors?: Click here. Insurance Requirements

7. How do I file a Protest?: Protests Prior to Bid Opening:
• Must be submitted in writing no later than the “Approved Equal” date indicated on the Call for Bid form.
• Contents of protest - name of protester, bid # or description; statement of grounds for protest.
• Protests shall be filed at the office of the City Purchasing Agent.
• Protests shall be reviewed by a representative of the user department and the purchasing department.
• The Purchasing Agent will issue a written response addressing each substantive issue raised in the protest at least seven (7) days prior to the bid opening.
Protests After Bid Opening:
• Must be submitted in writing no later than seven (7) working days prior to scheduled bid award.
• Contents of protest - name of protester, bid # or description; statement of grounds for protest.
• Protests shall be filed at the office of the City Purchasing Agent.
• Protests shall be reviewed by the Director of the user department, Finance Director, Purchasing Agent, a representative of the City Manager’s Office and a representative of the City Attorney’s Office.
• The decision of the protest committee and the documented record sustaining their decision will be submitted to the City Council and the protesting bidder at least three (3) days prior to the scheduled council meeting. The protesting bidder will have an opportunity to discuss his/her concerns at the appropriate time during the City Council meeting.
• The decision of the City Council shall be final.

▼
Recreation

Show All Answers

1. How do I register for activities?

There are 3 easy ways to register:

Register on-line via ActiveNet.
Continuing students may register for monthly classes with Visa or Mastercard by phone 940.761.7490. Available Monday - Friday, 9:00am - 4:00 pm.
In person at the Parks and Recreation Office, located at 600 11th Street upstairs above the Library in room 209. (W.F. Recreation Center)

2. Where can I find out about special events put on by the Recreation Department in Wichita Falls?

Check out the Special Events page at Parks & Recreation.
Browse our Parks & Recreation Brochure.
Follow us on social media: Facebook, Instagram.

More...

3. Does the City of Wichita Falls have facilities available to rent for special occasions?: For details, please visit our Facility Rentals page.
More...

4. Where are the parks located in Wichita Falls?: Check out our Park & Trail maps.
More...

5. Is hunting allowed at the area Lakes?: Please visit the Lake Lot Administration page for Area Lake Hunting Information.

6. Is smoking permitted?: Sec. 58-102. - Smoking prohibited in public places. Reference: Municode

▼
Traffic Engineering

Show All Answers

1. What is required for a new street light to be installed?: Street lights can be installed at intersections and mid-block locations that are greater than 600 ft. from the nearest location? Go to the Street Light Page for more information.

2. How can I get a traffic signal?: An engineering study must be completed to determine signal warrants. Go to the Signal Page for more information.

3. Where can I place my sign?

Non-traffic control signs cannot be placed in the City ROW (right-of-way). Go to the Signs & Markings Page for more information.

Also see city ordinance number. 48-2004

4. How can I get a traffic count?: Traffic counts are available. Please go to the Traffic Counts Page. Additional traffic count information can be requested at (940)761-7640.

5. How do I report a street light outage?: To report a street light outage please contact the Traffic Department at (940)761-7640. or click here to submit a request online.

▼
Transportation Planning

Show All Answers

1. What is being done to improve the pedestrian Trail System?: We are working to utilize the Metropolitan Planning Organization’s Bicycle Master Plan developed in 2005. Contact us (761-7450) about the local Bicycle Coalition group and its ongoing work.

2. What do I ned to do if I have questions about state highway projects?: Contact our office (761-7450) and we will assist you with getting the information you need. If we cannot answer your questions, we will direct you to the appropriate TxDOT representative. More...

3. What does Transportation Planning do?: An example is the newly developed Transit Study being undertaken for the WFTS in 2006.

▼
Travel Center

Show All Answers

1. Where can I purchase bus tickets?: Tickets can be purchased by going online to greyhound.com, at the Travel Center Ticket Counter or by calling 1-800-231-2222.

2. When do I need to be at the Travel Center to catch my bus?: You should arrive at the Travel Center at least 30 minutes prior to the scheduled departure time.

3. If the Travel Center is closed and I don't have tickets, but I still want to travel, what do I do?: Confirm the departure time by calling 1-800-231-2222, arrive 30 minutes prior to departure, speak with the driver when they arrive and make arrangements to ride to the next ticketing agency where a ticket can be purchased.

4. What if the Travel Center is closed and I have tickets for a departure?: Arrive 30 minutes prior to departure, when the bus arrives show the driver your ticket.

5. If my bus arrives at the Travel Center when it is closed and I need transportation or shelter what do I do?: Contact a taxi service: Wichita Star Taxi 940-723-0723 or Skylark Taxi 940-322-1352. Contact a hotel.

▼
Utility Billing & Collections

Show All Answers

1. What do I have to do to get water service?: To establish a water account, the customer is asked to come to the Utility Collections office at 1300 Seventh Street and make a deposit. Identification is required on new deposits to protect the customer from someone else establishing an account in his/her name. A representative is allowed to establish the account by using their own identification and providing copies of the responsible parties identification.

2. How much is the deposit?

Residential deposits are $100.00 for single-family dwellings.

Multi-family dwellings are $65.00 per unit when served by one meter.

Commercial minimum deposits are $110.00

Other business deposits are calculated based on comparable business use applied to current rates for water, sewer, and refuse.

3. How do you figure the sewer charge?: Residential sewer charges are based on the customer's actual monthly water consumption, or their winter months' average consumption, whichever is less. Sewer averages are calculated each year on water consumption between the December and March readings (January, February, and March billings). Documentation of leaks repaired during the averaging period must be presented by May 31 each year in order to qualify for an adjustment to the new year's average.

4. Do you pay interest on deposits? What happens to the interest?: a. Currently, the City does not pay interest on deposits.
b. The interest drawn by the City on customer deposits is returned into the operating budget of the water/sewer fund to help in providing the lowest possible rates.

5. Why is my bill so high?

1. A leak in the customer's service can cause higher usage.

2. Seasonal increases due to increased usage, such as lawn watering, children's wading pools, additional laundry, and washing automobiles.

3. An error in the current reading or having been previously under-read.

4. The meter has been recently uncovered and read.

6. Why is my water cut off? Don't you give notice?: Utility bills are due approximately 15 days after the billing date and become delinquent if the entire balance is not paid by the due date. Any unpaid balance after the due date is subject to a 5% late penalty. If the balance of the first bill is not paid when the second bill comes out there will be a notice of PAST DUE on the bill. After the due date of the past due bill customers can be subject to disconnection. Once disconnected there is a $30.00 disconnect fee.
If you pay the $30.00 fee you will be reconnected the next business day. For same day service there is another $20.00 charge to go on that same day.

7. When do I get my deposit back?: Customer deposits are held as long as the customer's account is active. When the account is closed, the deposit is applied toward payment of the final billing. Any credit balance is refunded to the customer by check from the Accounting/Finance Department. Senior citizens, 65 years of age, who maintain their account in good standing, may request a refund of their deposit for their residence. Proof of age is required

8. How can they read my meter when the grass has grown over it?: The meter reader tries to read all meters in his route. The customers can help assure a more accurate reading by keeping the grass trimmed around his meter and by not placing rubbish, garbage cans, or vehicles over the meter box.

9. How can they read my meter when it's full of water?: If the water in the meter box is clear, it is possible to get an accurate reading. The reader notes on his reading forms any meters that he could not read because of water, and at the end of his route, he then returns to all the "water" meters and dips them out to get a reading. In cases of large meter boxes that cannot be dipped, a note of flooded is placed on the reading form. This causes a reread to be produced through the high-low, so that a service worker can be sent out to pump out the meter box and get a reading.

10. How can they read my meter when the hands are missing?: Most meters used by the city have odometer type readouts. Customers are billed in hundreds of cubic feet so not all dials are used in calculating the bill. The last two digits on the right are dropped when entering the reading for billing, i.e. 6 4 7 4 1 3 is read as 6474.

11. What do I have to do to get my meter fixed?: All meter repairs for leaking meters, non-functioning meters, covered meters, and other major meter problems are performed by the Water Maintenance Department. Customers with these types of problems are referred to that department (761-4333). Reports of missing meter box lids are immediately dispatched to the Service Worker. Priority is given to turn-ons, turn-offs, and other routine activities.

12. Is there a charge for transfer of service?: There is no charge for transfer of service; however, a transfer bill is produced. The transfer bill covers charges for water used at the old address from the last regular date until the turn off date. This bill will also show any outstanding bill as a past due amount.

13. When do you send out bills?: The city is divided into twenty-three districts (cycles) with one cycle read each working day and billed within forty-eight hours excluding holidays and weekends. The bills are produced once each month for a cycle, giving the customer twelve bills per year. To determine the approximate billing date, we must know the exact address to determine which cycle the customer account is in and then check the monthly billing schedule.

14. How can I have a past due amount on my bill when I paid last month?: This question is commonly asked when service has been interrupted for non-payment or if the customer has received a bill showing a past due balance. Each case must be checked individually to determine the proper response.

▼
Vacant Structure Registry

Show All Answers

1. What is the Vacant Structure Registry Ordinance (DT VSRO)?

The Downtown Vacant Structure Registry Ordinance (VSRO) is for the greater downtown area. The VRSO in the greater downtown area will apply only to non-residential properties that are located in the greater downtown area.

The purposes of a vacant property registration ordinance (VSRO) include:

To ensure vacant properties owners are known to the City and can be contacted if necessary
To ensure that owners of vacant properties are aware of the obligations under relevant City codes and regulations
To ensure that owners meet minimum standards of maintenance of vacant properties

2. When will the Ordinance Be Implemented?: October 1, 2021

3. Which Properties Have to Comply with the DT VSRO?: The DT VSRO will apply only to non-residential properties that comprise the Greater Downtown Area as defined in the Ordinance. Click here for a map of the Greater Downtown Area.

4. Which Buildings are Considered Vacant?

The ordinance defines a “structure” as the constructed/built primary structure on the parcel.

“Vacant” structures are defined as habitable structures which:

Are not currently occupied by a business or use
Have an inactive City Utility account
Used solely for the purpose of personal/business storage
Actively listed for sale or least for a minimum of 90 days

5. How Long Do I Have to Register My Vacant Structure?: Registration requirements for parcels determined to be vacant by ordinance definition have 90 days to register from date of written notice, which can be extended by the Director of Development Services if evidence of property listing.

6. What is Required to Register a Vacant Structure?

Please click the following link for our online application (add link)

General registration requirements include:

Address and legal description of property
Name/contact information of property owner/corporate entity
Contact information for local manager of the properties
Proof of Liability Insurance – minimum $100K or surety for value of the structure if insurance cannot be obtained
Plan of Action Form (form provided by the City) - detailing timeline for correcting violations, rehab, maintenance (while vacant) and future use of the structure
Complete floor plan of the property for use by first responders
Completed annual interior inspection by Development Services Department
Criminal trespass affidavits filed with WFPD & “No Trespass” placards posted on property
Written notice to the Director within 30 days if ownership or
Contact information of either owner or designated property manager change
Registration required until structure is occupied and in compliance with City Codes/Ordinances

Vacant structures will be required to register annually with the City until the structure is occupied and in compliance with the ordinance.

7. What are the Registration Fees?

Annual Registration Fee: ______*

Annual Inspection Fee: ______

* Registration fee reductions or waivers may apply under certain criteria as outlined in the Ordinance.

8. Who is Responsible for Compliance with DT VSRO?: Compliance with the DT VSRO will be the responsibility of the property owner, and the City’s Building Inspections Division will be responsible for working with property owners to achieve compliance and ensuring continued compliance into the future.

9. Who Do I Contact for Questions I May Have?: Please contact the Development Services Division at 940-761-8841.

10. Where Can I Get a Copy of the Ordinance?: Click here for Vacant Structure Registry Ordinance.

11. How do I Keep Up-to-Date on Downtown Redevelopment Efforts by the City?: NotifyMe link here

▼
Water Distribution

Show All Answers

1. Who do I contact for questions about my Water Bill?: Water Distribution cannot assist you with your water bill- you must contact Utility Collections at 940-761-7414 for assistance, or click here for more information.

2. I need to make repairs on my plumbing, Who do I call to shut off the water?: You may contact Utility Collections at 940-761-7414 to schedule a turn off to make repairs. If it is an Emergency, you may call 940-761-7414 between 8 am and 5 pm. After 5 pm, contact Water Distribution's emergency hotline at 940-761-4333.

3. I have a leak on my houseline. Who is responsible for repairing it?: All piping on the outlet side of the water meter is owned and maintained by the property owner, everything else contained in the meter box including the cutoff and water meter is owned and maintained by the City. Any necessary repairs to leaks on the privately owned houseline or any appurtenances connected to the privately owned houseline will be repaired by the homeowner or a certified professional. For more information, you may refer to the City of Wichita Falls Code of Ordinances, Chapter 106 - UTILITIES, ARTICLE II. WATER SERVICE.

4. I see running water from a water main leak on my street. Will this affect my water bill?: No. The water must travel through the water meter before it will register as consumption on your water bill. Water main leaks happen on our distribution water mains and water service lines prior to any water entering the meter.

5. Why is my water bill increasing?: If you see an increase in your water consumption, you may have a leak on your internal water line. Please refer to this document, How to Read Your Water Meter, to learn how to check your water lines for leaks. For questions about your Water bill, you should contact Utility Collections at 940-761-7414.

6. Why don't I have water?: If you find that your water is off, one possible reason is that we may be working on a water main leak in your area and have turned off the water main. This is done so that our crews can safely make the necessary repairs. Although we try and notify residents of an imminent outage, sometimes the residents affected are simply too large to notify in a reasonable amount of time. If you are certain we are not working on a water main leak, then you may have a leak that is causing pressure loss in the rest of your house. You can check your water meter's flow indicator to determine if you have a leak. If you need help, refer to How to Read your Water Meter or contact us at 940-761-4333.

7. Why won't my new water meter key fit in the lid?: The keys sold at local hardware stores are generic and meant for a variety of meter lids. Your key may simply need to be ground down a little to fit inside the meter lid's keyhole that we use. If you are still having trouble, you can contact us at 940-761-4333 and we will send a Field Crew to verify there isn't some other issue with your meter lid and assist you with opening it.

▼
Water FAQ's

Show All Answers

1. How does the long term reuse project work?: In January 2018, the City completed a $35 million Indirect Potable Reuse project which takes all of our wastewater effluents to Lake Arrowhead for storage and ultimate use. This project will recycle up to 16 million gallons per day.

2. Did the City try cloud seeding?: Yes. The City implemented a comprehensive cloud seeding project in the spring of 2014 for $300,000. City officials and representatives from several surrounding counties met with state meteorologist and cloud seeding expert, George Bomar, who has worked in this field for over 39 years. Bomar indicated that cloud seeding could increase the potential rainfall production from a suitable thunderstorm by 10-15%. The City sought joint participation from other entities that could benefit from a cloud seeding operation to offset a portion of the expense.

3. Why can’t you just cut the budget to make up the difference and not raise rates?: The City cut expenses where feasible, but the cuts do not come close to making up the deficit. For example, non-fixed costs (electricity, treatment chemicals, etc.) are cut as the lower volume of water is treated. Basically, every $ 1 loss in water sales due to lower consumption reduces discretionary expenditures by only $.25. Fixed costs (labor, debt service on bonds, required maintenance) remain roughly the same, regardless of the water used.

4. So, why can’t the City cut fixed costs?: Water treatment facilities must be run 24/7/365 days a year with minimum staffing required by the state, no matter how much water is sold. The City is also required to pay the annual debt costs for the bonds that were issued for the numerous projects such as the microfiltration and reverse osmosis plant. Additionally, the City still has to fix broken water lines and make other emergency repairs to the system to keep it functional.

5. What are some of the main reasons water rates have gone up?: Water rates had to be increased in order to meet unfunded state and federal mandates, supply and material price increases, fuel price increases, electricity and gas hikes.

6. Are you going to do anything to minimize the impact to water users?: In 2013, City staff modified the rate structure so that more fixed costs are front-loaded or reflected in the base water charge everyone pays, even before the first gallon of water is sold. This is commonly referred to as a "readiness to serve charge." The obvious advantage of doing this is that it flattens the "peaks and valleys" as we sell dramatically more or less water yearly, making our revenue stream more predictable.

7. Why does this seem to only be happening in Wichita Falls?: Rest assured, this problem is not just the Wichita Falls phenomenon. It is happening everywhere. Numerous public water systems across the State of Texas are in some form of drought restrictions, as we are triggering drought restrictions here in Wichita Falls.

8. Why is my water bill still pretty high?: The average residential water bill in Wichita Falls (water only, not trash, stormwater fee, etc.) is currently between$28 and $46 per month. This maintains three lakes that supply our water, several pump stations and pipelines to move lake water to the City's two treatment plants, the actual treatment of the water to state and federal standards, the maintenance of hundreds of miles of distribution system pipeline and for the meter reading and billing to 35,000 customers. According to JD Power and Associates, the average monthly cell phone bill for an individual (in 2012) was $71. They further reported that their total cell phone bill could easily top $200/month for a family of four with smartphones. According to Consumer Reports, the average monthly Cable TV bill in 2014 was more than $120. Natural gas and electricity prices are also higher than a monthly water bill. Water is one of the most economical products we use compared to these standard fees

9. How do I read my water bill?: The bill you receive indicates the previous and current meter readings. The difference between these numbers yields the consumption or Units. Each Unit equals 748 gallons.

10. What is a CCF?: A CCF is 100 cubic feet of water or 748 gallons, also called a Unit.

11. Why doesn’t the City use gallons instead of units?: The billing system is set up to use cubic feet. To convert the system to gallons would require all meters to be changed and the billing system to be replaced.

12. Did the City wait too long to start looking for more water?: The City began taking action to shore up the water supply during the last two droughts (95/00 and 11/15). The City constructed the Microfiltration/Reverse Osmosis plant, which enabled us to bring Lake Kemp online as a water source, providing an additional 10 million gallons of water per day. Without this supply, the impacts of the last drought would have been much more dramatic. This City also began pursuing both the Reuse Projects in April of 2012, with lake levels just slightly under 60% capacity or Stage 1 of the drought plan. The City did not wait too long to begin the search for additional supplies and will continue to search for additional water sources, such as the building of Lake Ringgold.

13. Is the City still looking at building Lake Ringgold?: Yes. This project will cost at least $350 million and take fifteen to twenty years to build due to significant requirements from state and local agencies.

14. Missed Opportunity to Dredge Lake Wichita: Why didn't the City dredge Lake Wichita when the Corps of Engineers or highway contractors offered? Neither the Corps of Engineers nor a highway contractor has offered to dredge Lake Wichita for free. The City does not use the lake as a water source.

15. Why doesn’t the City use Lake Wichita as a water source?: Lake Wichita is also only 1/60th the size of Lake Arrowhead. If used as a water source under peak
demand conditions, the lake would be empty in 36 days. Additionally, the water in Lake Wichita comes from Lake Kemp, so the water would be too salty to use unless it were run through the RO (Reverse Osmosis) Plant.

16. What is the current cost to dredge Lake Wichita to make it a viable water source?: Dredging is extremely expensive. Current estimates range from $75 to $90 million. There are cheaper options available to increase our water supply such as water recycling or a reuse program.

17. Why isn’t the City using its own heavy equipment on Lake Wichita right now while it’s low?: Dredging operations in the State of Texas are permitted through the Corps of Engineers. Getting the permits required to begin dredging would take six to nine months. The dredged material is required to be tested for contaminants. If contaminants are found, the material must be disposed of at a permitted site approved by the Corps. The lake is not used as a water source, and dredging for recreational purposes is not financially feasible at this time.

18. How much water does Castaway Cove use?: Castaway Cove Water Park uses less water than a standard hotel and less than most car washes. The annual water consumption at the park is less than 3/100 of one percent of the city's total water use. Like a home pool, the water is recirculated and filtered. The pools are kept full during the winter months to reduce water use. As with any pool or body of water, evaporation occurs, especially during hot or windy days. To comply with City restrictions, the park has turned off various sprays to reduce water loss due to evaporation and irrigation (watering landscaping).

19. Why are the fines for water violations so much and who gets all the money?: The fines are designed to discourage discretionary water use, such as watering of lawns, so citizens have enough water for health and daily living. The city only receives a portion of a fine. The State of Texas mandates that $64 of every fine be paid to the State.

20. What is the Water Resources Commission and what do they do?: The Water Resources Commission is a group of citizen volunteers who review the City’s Conservation and Drought Plans and make appropriate recommendations to the City Council for changes.

21. I thought the City Council was making all water restriction decisions.: The Water Resources Commission is a sub-committee of the City Council. The commission is responsible for reviewing all pertinent data and making appropriate recommendations for City Council action.

22. Why did this water shortage happen?: The decrease in lake levels results from a natural drought cycle in the region of Texas. As temperatures stay warmer, longer into the year, and there is a lack of precipitation during the same time, the lakes receive less runoff while the existing water is evaporated into the atmosphere. Reducing how much we take out of the lake will help extend its levels and get us to a cooler/wetter cycle time.

23. What is a Drought Plan?: A drought plan is a document mandated by the State of Texas for each Public Water Supply to have on file. It directs the actions that a Public Water Supply takes to try and conserve as much water as possible in the event of a natural drought or man-made emergency. The City's drought plan has been enacted during the last two droughts and has proven effective. These plans are updated every five years and submitted to the State of Texas for approval. The City updated the latest plan in 2018. This plan included several innovations to make it more effective (taking into account lessons that were learned from the drought of 2011-1015.

▼
Water Well and Auxiliary Water Source

Show All Answers

1. Do I need to Register my Well or Auxiliary System?

If you have an existing water well, yes.

If you plan on digging a water well, you must register and receive authorization from Public Works to dig the well BEFORE digging.

If your rainwater harvesting or hauled water storage system exceeds 3,000 gallons of storage, yes.

If your gray-water system produces a maximum daily amount of over 400 gallons per day, yes.

Please fill out and return the form and send it to

Public Works

Mailing Address:

P.O. Box 1431

Wichita Falls, TX 76307

Phone: (940) 761-7477

2. What if my Water Well has been deactivated?: If you have deactivated your Water Well, you will still need to register its location and certify it has been properly capped/plugged.

3. What if I dug my well myself, or do not have the driller information: If you dug the well yourself, list yourself as the driller. If this is an existing well or the well existed before you bought the property, state that you need the driller information. For New Wells, the driller information must be included for approval by Public Works.

4. How do I determine how much water my Gray-water system produces?: Total all of the appurtenances that contribute to the gray-water system. For sinks, use their gpm rating and estimate how long each will run in a day. For Tubs and Washing Machines, use the maximum volume for each and how many times a day they would be used. If the total of all these components is over 400 gallons daily, you must register the system.

5. How do I know if my Irrigation system requires an RPZ Backflow Prevention Device?: If you have a permanent, in-ground irrigation system connected to the City Municipal Water Supply, you have to have a Backflow Prevention Device. If you have disconnected your permanent, in-ground irrigation system from the City Municipal Water Supply and are only using Well Water or Auxiliary Water, then an RPZ Backflow Prevention Device is not needed. If you have connected your Well Water or Auxiliary Water source to your irrigation system, and it is still connected to the City Municipal Water Supply, then you will need an RPZ Backflow Prevention Device. If you are running a temporary, movable irrigation system not connected to the City Municipal Water Supply, then you do not need an RPZ Back Flow Prevention Device.

Categories

▼ 50 Plus Zone

▼ Abatement Liens

▼ Accounting & Finance

▼ ARPA Nonprofit Grant Program

▼ Aviation

▼ Building Permits & Inspections

▼ Candidate Questions

▼ CDC Links

▼ Cemeteries

▼ Citizen's Police Academy

▼ City Clerk

▼ City FAQs

▼ Code Enforcement

▼ Community Development

▼ COVID-19 Testing: Questions and Answers

▼ Crime Prevention

▼ Criminal Investigations

▼ D.A.R.E

▼ Drought FAQs

▼ Emergency Management

▼ Fire Department

▼ Fleet Maintenance

▼ Health Animal Control

▼ Health District

▼ Health General Environmental

▼ Health Laboratory

▼ Health On Site Septic

▼ Health Personal Health Services (Nursing)

▼ Health Vital Statistics

▼ Health Water Pollution

▼ Health Zoonosis

▼ Home Page

▼ Housing/Section 8

▼ Human Resources

▼ Kickapoo Airport

▼ Lake Lot Division

▼ Legal

▼ Legal Municipal Court Prosecutor

▼ MLK

▼ Neighborhood Resources

▼ Neighborhood Revitalization

▼ Parks & Recreation

▼ Parks Lot Mowing

▼ Parks, Medians and Trails

▼ Planning and Zoning

▼ Police Administration

▼ Police Communications

▼ Police Community Services

▼ Police Organized Crime Unit

▼ Police Patrol

▼ Police Property Impound

▼ Police Public Information

▼ Police Records

▼ Police Sections

▼ Property Maintenance Code

▼ Property/Lakelot

▼ Public Transportation / Transit

▼ Purchasing

▼ Recreation

▼ Traffic Engineering

▼ Transportation Planning

▼ Travel Center

▼ Utility Billing & Collections

▼ Vacant Structure Registry

▼ Water Distribution

▼ Water FAQ's

▼ Water Well and Auxiliary Water Source

Live Edit

▼
50 Plus Zone

▼
Abatement Liens

▼
Accounting & Finance

▼
ARPA Nonprofit Grant Program

▼
Aviation

▼
Building Permits & Inspections

▼
Candidate Questions

▼
CDC Links

▼
Cemeteries

▼
Citizen's Police Academy

▼
City Clerk

▼
City FAQs

▼
Code Enforcement

▼
Community Development

▼
COVID-19 Testing: Questions and Answers

▼
Crime Prevention

▼
Criminal Investigations

▼
D.A.R.E

▼
Drought FAQs

▼
Emergency Management

▼
Fire Department

▼
Fleet Maintenance

▼
Health Animal Control

▼
Health District

▼
Health General Environmental

▼
Health Laboratory

▼
Health On Site Septic

▼
Health Personal Health Services (Nursing)

▼
Health Vital Statistics

▼
Health Water Pollution

▼
Health Zoonosis

▼
Home Page

▼
Housing/Section 8

▼
Human Resources

▼
Kickapoo Airport

▼
Lake Lot Division

▼
Legal

▼
Legal Municipal Court Prosecutor

▼
MLK

▼
Neighborhood Resources

▼
Neighborhood Revitalization

▼
Parks & Recreation

▼
Parks Lot Mowing

▼
Parks, Medians and Trails

▼
Planning and Zoning

▼
Police Administration

▼
Police Communications

▼
Police Community Services

▼
Police Organized Crime Unit

▼
Police Patrol

▼
Police Property Impound

▼
Police Public Information

▼
Police Records

▼
Police Sections

▼
Property Maintenance Code

▼
Property/Lakelot

▼
Public Transportation / Transit

▼
Purchasing

▼
Recreation

▼
Traffic Engineering

▼
Transportation Planning

▼
Travel Center

▼
Utility Billing & Collections

▼
Vacant Structure Registry

▼
Water Distribution

▼
Water FAQ's

▼
Water Well and Auxiliary Water Source