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Animal Services


Animal Services is responsible for enforcing the City's Animal Ordinances within the City limits of Wichita Falls. Patrolling neighborhoods and responding to calls from concerned citizens as well as animals dropped off at the Animal Services Center, Animal Services manages an average of 350 animals every month. 

Animal Services does occasionally respond to calls outside of the City limits but only when requested by the Wichita County Sheriff's Department. 

Animal Services Center
Located at 1207 Hatton Road, the Animal Services Center opened its doors in January 2011.  This state of the art facility has 36 dog runs, 18 cat cages, a cat isolation room, an exotic animal room, livestock pen and  State licensed dog and cat quarantine areas. This allows for a variety of animals to be housed while their owners are being sought. 

All animals brought into the Animal Services Center either by the Animal Control Officers or by citizens are immediately photographed and posted on our Petango page.  This allows for citizens who are missing their animals to search from wherever their location might be at the time.  

Animal Control
Animal Control Officers (ACOs) patrol the streets of Wichita Falls seven days a week.  They also respond to calls from concerned citizens regarding loose animals, neglect and abuse complaints and dead animals as well as perform inspections for permitted businesses and animals such as: groomers, pet stores, livestock, fowl, breeders and performing animal shows. 

All animals brought in to the Animal Services Center by the ACOs are photographed and listed on our Petango page. 
During normal business hours, 8:00am to 5:00pm, Monday thru Friday, the ACO hotline: 940-761-7824 is answered by a dispatcher.  

After 5:00pm, Monday thru Friday, ACOs respond to emergency calls only via a pager system.  Citizens can find the directions to reaching an ACO after hours via the voicemail at the Animal Control Hotline: 940-761-7824. 

Saturdays and Sundays, ACOs work 8:00am to 5:00pm.  They monitor the voicemail on the Animal Control hotline:  940-761-7824 as well as respond to emergencies called in on the pager. 

After hours emergencies consist of the following:                     
  • Dog or cat bites consisting of broken skin on humans
  • Stray Animals with life threatening injuries
  • Loose livestock
  • Dead animals that are a traffic hazard
  • Wild animals in homes
  • Poisonous snakes in homes
  • Dogs attacking other animals
  • Owner arrested with an animal in the vehicle
  • Skunks out in daylight hours only.

Animal Control does not respond to the following non-emergency calls after 5pm:

  • Owned animals that are sick or injured.
  • Owned animals that are in their own yards that need food, water, shelter or veterinary care.
  • Loose dogs with mange, foaming at the mouth, emaciated, tick infested or any other conditions that are not life threatening.
  • Dead animals on streets that are not a traffic hazard, small dead animals, dead animals on side streets (not main thorough fares) or dead animals in streets in either early/late hours of the day or during time of light or no traffic.
  • Barking dogs
  • Sightings of skunks or other nocturnal animals out at night.
  • Loose pit bulls.  We treat all dogs equally regardless of the breed.
The on-call ACO screens all incoming calls on the pager and determines which calls fit into the definition of an emergency to be responded to at that time or the next business day.

Contact Us
Contact Information
Katrena Mitchell
Animal Services Administrator
1207 Hatton Rd
Wichita Falls, TX 76302

Phone: 940.761.8894

Monday - Friday
11:00 a.m. - 6:00 p.m. 
10:00 a.m - 2:00 p.m.

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