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The City’s property tax rate on real property is $0.763323 per $100 of assessed value. In other words, the owner of a $100,000 home, would pay the City $763.33 in property taxes. These taxes are collected by Wichita County through an inter-local agreement between the City and the County. The proceeds from this tax are deposited in the General Fund of the City and used to support general operations such as police and fire protection, street maintenance, traffic control, parks and recreation, library service, engineering service, health and safety, and general finance and administrative services.
American Eagle Baggage Information
If flying out of Wichita Falls, you are encouraged to inquire with the TSA officers at the ticket counter about any items you may be unsure are approved for carry on. This will allow you the opportunity to place any unapproved items in your checked bag or return them to your vehicle. This will also speed up the screening process at the checkpoint.
Do your part to stop the spread of rumors by doing three easy things:
1. Find trusted sources of information.
2. Share information from trusted sources.
3. Discourage others from sharing information from unverified sources.
Yes, burial plots are for sale in Rosemont, Lakeview and Riverside. The new plots in Riverside have different pricing. See the web page on "Prices" for complete details.
See the web page on "Prices" for complete details.
Applications are available at https://wfpdnow.com/citizen-police-academy/. You may also contact Officer Jeff Hughes (firstname.lastname@example.org) or Officer Brian Masterson (email@example.com) for more information.
The Citizen Academy is open to everyone who is at least 18 years old. Every generation has been presented in past sessions.
The academies generally last about 13 weeks. The current academy meets on Monday evenings from 6 pm to 9 pm.
According to State law, there are 2 uniform Election dates: The second Saturday in May and the first Tuesday in November. In 2015, the City Council adopted an ordinance moving the general election of officers to the November election date. The Mayor and Councilors serve for a term of two years.
Natural disaster emergencies such as tornadoes and hurricanes have the potential to disrupt power supply and the ability to pump water. This is not the case when dealing with a pandemic. The Public Works Department anticipates having continuous electricity to pump water with. Per the Environmental Protection Agency, "The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. "Locally, the treatment plants practice a multiple-barrier technique of treatment to ensure the safety of our water. Disinfection is most important therefore measurements are taken hourly. We do not anticipate any disruption of water services due to COVID-19.
Yes, employees are trained and utilize a variety of masks depending on the type of work being done. In addition to masks, signage has been posted throughout all facilities reminding employees to practice proper hygiene as well as covering these topics during safety meetings. Daily operations have been adjusted to help prevent the spread of a virus, should it occur. All divisions are monitoring supplies and supply vendors to ensure necessary materials and chemicals are on-site as needed. Staff is also monitoring the health of our employees and developing alternative plans to ensure critical services are not interrupted in the event the COVID-19 is spread to Wichita County and our city.
For more information regarding drinking water and COVID-19, follow the CDC’s website here: https://www.cdc.gov/coronavirus/2019-ncov/php/water.html
The Wichita Falls Health District is actively monitoring the on-going situation. We are in constant communication with local, state, and federal agency partners as well as meeting regularly with the community-wide COVID-19 task force. The task force consists of representatives from The Wichita County Health District, City and County officials, Texas Department of Emergency Management, United Regional, Kell West Regional, Wichita Falls and County ISD’s, Midwestern State University, Vernon College, Sheppard Air Force Base, North Texas Area United Way, Nortex Regional Planning Commission and several surrounding community hospitals and healthcare representatives.
In addition, the Wichita Falls Health District has provided guidance recommendations to community partners regarding routine cleaning, disinfection of places of business, and preventive actions that businesses can take now.
Once we had our first community spread case, that information was no longer included because the risk became wide-spread.
One courtesy letter is sent a year per violation per property. If the issue is not resolved within the stated time frame, citations may be issued without further notice.
In most cases, yes. You will need to speak with the Code Officer who sent you the letter. They can be contacted at the phone number listed on the letter.
Yes. A property owner is responsible for any violations on their property.
No, as long as the vehicles are operable and have current tags and inspection stickers they may be parked in the back yard.
You would need to contact a tow company to remove vehicle(s) from your property. This procedure is called a Private Lot Impound.
No. Code Enforcement Officers cannot look over, under or through privacy or screening fences to view a violation. Code Officers can only inspect complaints that can be seen from public view such as a street, alley, or from another property with the property owner's consent.
Yes. Each property owner or tenant is responsible for keeping the alley cleaned and mowed to the midpoint of the alley.
No. That would be a civil matter between you and your neighbor.
No. There is no ordinance requiring the removal of dead trees-only the removal of tree limbs that are on the ground.
Please contact the Building Inspections Division at 940.761.7459.
Please contact the Wichita County Appraisal District office at 940.322-2435, or visit their website: https://propaccess.wadtx.com/clientdb/?cid=1
Please contact the Police Department at 940.720.5000.
Please contact the Public Works Environmental Coordinator at 940.761.7670
The actual area that is right-of-way varies due to many factors. In order to try and provide a consistent answer for the purposes of sign placement, The City of Wichita Falls generally defines the right-of-way as the area starting at the back of the curb and extending 10 feet inward into the property. All signage should be placed outside of this area.
Shipping containers are considered a storage building and a building permit is required to place one on a property. Contact Building Inspections for information on the permitting process at 940.761.7459.
A “collection kit” is a kit composed of the necessary materials to collect a sample from a patient. For COVID-19 testing this may include sterile specimen cups, biohazard bags, or special collection swabs with transport containers required for testing.
A “test kit” is composed of the materials/reagents needed to perform high complexity testing in laboratories certified for such testing. For COVID-19 testing this would include PCR reagents: primers, probes, controls, and extraction materials.
Test kits are not available to the general public and are not available in most healthcare facilities. Kits were first available at the CDC and then were distributed to State Public Health Laboratories. Test kits have recently become available in private laboratories such as Quest and Labcorp. Again, these kits are not the simple bedside kits currently available to test for the influenza virus. Most healthcare facilities and physician offices do not have the capability to perform the high-complexity testing currently available for COVID-19.
Yes, to view a list of available facilities click here
Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:
At this time, the CDC believes that symptoms of COVID-19 may appear in a few days or as long 14 days after exposure. This is based on what has been seen previously as the incubation period of MERS coronaviruses.
A patient is first evaluated by a physician to determine their health status. If the physician feels testing is warranted, they then work in conjunction with the local Wichita Falls - Wichita County Public Health District to assess if that patient has met the criteria set forth by the Department of State Health Services (DSHS).
Final approval for testing must be received from DSHS. If that is approved, the lab specimen is overnighted to Tarrant County LRN lab. Based on current lab capacity, results are typically received within two to four days. If DSHS does not approve testing, and the physician still feels that it is warranted, they can choose to test through a commercial laboratory.
Visit our website for immediate updates:http://bit.ly/cityofwftx-COVID-19
The Main Repair Shop is open from Monday through Friday from 5:00 a.m. until 5:00 p.m. The Service Station is open from 7:00 AM Monday through 7:00 AM Saturday , for oil changes, tire work and minor automotive repairs.
From 5:00 a.m. until 5:00 p.m., please call 761-7931. After 5:00 p.m., please call 761-7935. If you are unable to reach anyone, call 720-5000.
Most of the City fleet is on a 12-14 month cycle for complete maintenance. Central Services staff refers to this as a “PM-C.” The vehicle will be scheduled for this downtime, and you will be notified in advance. Police patrol cars are usually scheduled on a 1 year rotation for PM-C work. If a repair needs to be made, however, do not wait for the scheduled PM-C to get the problem corrected.
Call 761-7926 to check the status of any unit at Central Services for repair or maintenance.
Different types of Equipment are set for service according to the best practices for the environment they operate in. The oil needs to be changed every 5,000 miles for most light duty vehicles. Equipment used in harsh environments are scheduled from 100 to 600 hours. If you have any questions on your specific equipment, please contact the Automotive Service Coordinator at 761-7935.
Patrol Cars & Staff Cars: 35 PSI, 3/4 &1 ton Pickups: 80 PSI Large Trucks: 105-120 PSI Other Equipment: You may also find your specific tire info on the information sticker located on the drivers door jamb. Contact the Service Station at 761-7935 ( Always follow manufacturers specifications )
This causes complications. Central Services keeps close track of each unit’s performance and expenditures. Please contact the Service Station staff if you need fuel immediately. If a fuel card needs to be replaced you can go to the Central Services administrative office between 8:00 a.m. and 5:00 p.m.or to the Service Station office to get a new card.
Please walk around car wash to Service Station for assistance.
Contact Fleet Maintenance Administrative Office located adjacent to City Wichita Falls Credit Union or call 940-761-7926.
We anticipate another auction in August please check back with here for more details or go to Govdeals.com .
Contact the City of Wichita Falls Purchasing Agent at 761-7466 or the Fleet Maintenance Parts Room Manager at 761-7654.
New employee's need to have their employee ID number put in the system before they can fuel vehicles. They can do this by going to the Central Services office or to the City's Service Station and get that info put uploaded.
Fueling the unit. Go to the fuel sentry located at the front of the Service Station, Touch the screen and follow the voice prompts. Them begin fueling
b. The Texas Junior Golf Association, or TJGA, was founded in 2001 and has grown to over 100 Texoma area Junior golfers. The TJGA features a summer tour of Texoma courses along with golf instruction, knowledge of the rules, and experience in tournament stroke play. Players will play on a different course each week throughout the summer and will be awarded points for participation and bonus points for placing first, second, and third in their age group. Flights will be made after the first two rounds of play. At the end of the season, the players accumulating the most points in their perspective age group/flight will be given special recognition. This a also a great way for your Jr. golfer to warm up for the Texas - Oklahoma Jr.golf tournament held during the third week in June. Please see the TJGA website at www.tjga.com for registration and further details.
c. Throughout the school year the golf teams from Rider and Wichita Falls high schools meet and practice at Weeks Park twice a week. Each March high schools from the Texoma area play a tournament at Weeks. Participation in this tournament is conductedthrough Coach McDonald of Wichita Falls High school.
Traveling north on US 287 from DFW take 287/79 south and exit off onto Midwestern Parkway. Turn right onto Midwestern Parkway and continue west bound past the intersection of Jacksboro Highway and Midwestern Parkway. Lake Park Drive will be on your left approximately 1 mile from this intersection.As a note Lake Park Drive runs north and south between two major thoroughfares, Midwestern Parkway and Southwest Parkway. Drive approximately 5/10 of mile on Lake Park Drive and the golf course will be on your left. Please see our map for detailed information on our location or call 940-767-6107 and wewill be glad to assist with your travel needs.
a. Have your shot and club selection in mind while approaching your next shotb. Minimize your practice swingsc. Be ready to hit when it is your turnd. Proceed to your ball as soon as it is safe to do soe. Take your practice swings in advance of your turn to hit the ballf. Hit "out of turn" if it is safe to do so and does not interfere with your fellow golferg. Study the "line of your putt" while others are puttingh. Mark your score after arriving at the next tee boxi. If there is an open hole in front of you, you may be playing too slowj. Allow faster players to play through
-Aggressive animals -Dog or Cat bites with Human Exposure and broken skin on humans. - Stray Animals with life threatening injuries. - Loose livestock. - Dead animals that are a traffic hazard. - Wild animals in homes. - Venomous snakes in homes. - Dogs attacking other animals. - Owner arrested with an animal in the vehicle. - Skunks out in daylight hours only
Animals that show some type of ownership: collar, tags or microchip are kept 5 days while every effort to find their owners is made.
Animals that come in without a collar, tag or microchip are held for three days to give their owners time to locate and reclaim them.
Your pet has to have a current rabies vaccination in order to get their City licenses.. City licenses run concurrently with the rabies vaccination of your pet.
Currently, the cost of a license for altered animals is $7 for a one year license and $14 for a three year license. For animals that are not altered, the fee is $25 for a one year license and $60 for a three year license.
Dogs must wear their City license at all times.
This depends. Anyone inside of Wichita County must have a permit to sell or give away food to the general public, unless the food falls under the Texas Cottage Food Law.
Only Cottage Foods may be prepared at home. Further information can be found here
Cottage Foods that may be produced are: a baked good that is not a time and temperature control for safety (TCS) food, candy, coated and uncoated nuts, unroasted nuts butters, fruit butters, a canned jam or jelly, a fruit pie, dehydrated fruit or vegetables, including dried beans, popcorn and popcorn snacks, cereal, including granola, dry mix, vinegar, pickled fruit or vegetables, including beets and carrots, that are preserved in vinegar, brine, or similar solution at an equilibrium pH values of 4.6 or less, mustard, roasted coffee or dry tea, a dried herb or dried herb mix, plant-based acidified canned goods, fermented vegetable products, including products that are refrigerated to preserve quality, frozen raw and uncut fruit or vegetables, or any other food that is not a time and temperature control for safety food.
Yes, you need to come to the Health District for a permit.
Different chemicals used in sanitation have different requirements. It is important to read the label on your chemical and follow its application for its specific use. Do not use chemicals in any manor other that those specifically listed on the label. This is for your safety?
Unless the same guest is staying more than one night, the sheets and towels should be changed after each guest leaves. Towels should be supplied as needed.
Office Hours for Home Birth are: 8am-3:30pm Monday-Friday 940-761-7802
Probably the best way is to use the Access City Hall link on the lower left hand corner of each page. This will allow you to receive a number and track your complaint. Or, you may call the Water Pollution Division at 940-761-7822 and give them your complaint. We will track it and keep you informed of progress. You need to understand that some problems may be resolved in a few hours, but others may take a few days or weeks to resolve, depending upon the circumstances. We will keep you advised of progress on your complaint. Please be advised, however, that we can only deal with complaints within the City of Wichita Falls. We do not handle complaints outside the City as we have no jurisdiction there.
City of Wichita Falls Ordinance 62-2004 reqiures that all restaurant and food serving facilities be permitted to discharge grease into the sewage system of Wichita Falls. The requirements for a permit are submission of a completed Grease Trap Application form, the obtaining of a Service Contract for the servicing, maintnenance, and pumping of your trap, and payment of the permit fee. We will then inspect your trap and facility and if it meets code, you will be issued a Grease Grap Permit. If not, then you must make necessary improvements before a Grease Trap/Food Permit can be issued. If you have any questions at all regarding Grease Traps and this program please call 940-761-7822 and we can assist you with any question you may have.
According to the U.S. Census Bureau's Annual Population Estimates analysis the City of Wichita Falls was estimated to have a population of 104,724 residents as of July 1, 2016. The Census Bureau releases city and county population estimates annually. The official U.S. Census Bureau decennial census population count taken in 2010 was 104,553.
The Texas Demographic Center (University of Texas at San Antonio) also prepares annual population estimates for cities and counties within the state. According to their methodologies, the City of Wichita Falls had an estimated population of 105,033 as of January 1, 2016.Comparison of U.S. Census Bureau and Texas Demographic Center Population Estimates:
The estimates presented by the Texas Demographic Center differ from those from other sources, such as those periodically produced by the U.S. Census Bureau, for several reasons. The Texas Demographic Center estimates have been made using techniques that are different than those used by the Bureau. The Census Bureau uses only the distributive housing unit method to estimate place populations and the administrative records method to estimate county populations. Because the administrative records method uses income tax data that are not available to analysts outside the Census Bureau, this technique cannot be used by other agencies. In addition, the estimates from the Texas Demographic Center utilize more recent data than those used by the U.S. Bureau of the Census. The Census Bureau's county estimates utilize 2014 birth and death data, whereas 2015 values were employed in the Texas Demographic Center estimates. Also, the Census Bureau utilizes birth and death data only in their county level estimates while the Texas Demographic Center includes current births and deaths in both county and place level estimates. Finally, the Census Bureau estimates include legal boundary updates reported before January 1, 2015 but do not include more recent information for places, whereas information on annexation and boundary changes through the 2015 calendar year were included in the estimates completed by the Texas program. Because of these differences, the population estimates from the Texas Demographic Center and those from the U.S. Bureau of the Census are not directly comparable.
6:00 A.M. -8:00 P.M 7 days a week
We have both self service and full service fuel
When arriving ask the front desk clerk for a code. If you arrive after hours and need to get back in you may call 720-5000 for assistance
Yes.Cobra Kai Aviation 940-263- 1168Texas Aviators 940-475- 1527
Twin Creek Aviation 940-733- 1161 (Cessna 152 and Cessna 172)Cobra Kai 940-263- 1168
The new residential leases are $1,000.00 annually. This lease rate gets reviewed every five years for a possible lease rate increase not to exceed 30% of the current rate. Leases eligible to be transferred vary in amounts and would be tied to a specific lease.
First, visit a local lender to become pre-qualified for a standard, fixed-rate mortgage loan. Participating lenders are listed on the brochure that describes the First-Time Homebuyers Program. Be certain to tell the bank you would like to apply for the City’s First Time Homebuyer Program.
After approval, call the Neighborhood Resources Division office at 940-761-7448 to make an appointment to apply for the FTHB Program. We will discuss the remainder of the qualification process and answer any questions you might have.
The City of Wichita Falls does not perform a credit check for any of our programs; however, to participate, you will need to be able to qualify for a standard mortgage (no sub-prime, balloon, or adjustable rate loans allowed).
If you occupy the home you purchased as your principal residence for the required time period - usually 5 or 10 years depending upon amount of assistance - no repayment is required. This required time period is known as the Period of Affordability. However, if you sell your home, rent your home to another person, experience a foreclosure, or fail to occupy the home as your principal residence before the end of the Period of Affordability, you could be required to repay all or part of the assistance provided you.
No, this assistance is provided in the form of a deferred payment loan, and no interest is charged. On each anniversary of the closing date (as long as you are occupying the home as your principal residence), a certain percentage of the assistance provided is forgiven.
Yes. The City of Wichita Falls housing inspector will inspect the home you want to purchase to insure the home meets the applicable minimum property standards for the FTHB Program. The FTHB Program inspection does not replace or serve as a private inspection. You can also obtain a professional home inspection that will give you a comprehensive evaluation of the condition of the home, and you are encouraged to consider engaging this service.
If you are a single parent who has custody of and is caring for minor children, and are divorced or legally separated from their former spouse, you could be eligible to apply for the FTHB Program.
The home buying process requires many steps, and involves many different parties, a variety of inspections, verifications, etc., and can take several weeks to complete. Once Neighborhood Resources receives your completed application, sends and receives back the employment and income verifications, we have what is needed to determine if you qualify. After the City performs an inspection of the property, a list of any required repairs will be sent to the realtors involved. Once those repairs have been completed, the home is re-inspected by the City inspector. When household income has been verified and the home passes inspection, you are approved for the FTHB Program.
No, you don’t have to be a senior. Our program is income based on family house hold size.
No, you may still have a lien on your house however you must be able to provide a warranty deed that states you as the home owner.
No, should you qualify for assistance we have a list of approved contractors that we chose based on bid and work.
Unfortunately we do not pay for any work that is not approved by our program.
Because of our limited funds and applicant pool, we limit the number of times a homeowner can use the program to once a year at which point you must be placed on a waiting until we finish our fiscal year at which point we can determine if there are enough funds to help second home owner request.
All household income must be included on the application. Anyone occupying the home over the age of 18 with any income (including benefits) will be required to be on the application.
The Holliday Creek Trail System is 7.1 miles long and can be accessed from Hamilton Park Tennis Center, North Weeks Park, several points along Weeks Lane, South Weeks Park, Lake Wichita spillway, and Lake Wichita Park. More...
City of Wichita FallsProperty/ Lake Lot AdministrationPO Box 1431Wichita Falls TX 76307
Bus passes may be purchased at the Downtown Travel Center located at 306 Scott Street or at the Transit Office located at 2100 Seymour Highway. Take the elevator or stairs down and follow the signs that read Bus Pass until you reach the FallsRide offices. Click here for the cost of a fare.
In this example you would board the bus at the Library, which is a scheduled stop at the 10th minute of every hour. You would need to get off the bus at the Water Park, which is a bus stop but does not have a specific time of arrival.
Reading across the top row, you will find the names of the key designated stops along the route. Read down the column beneath Public Library; choose the most convenient departure time, perhaps 12:10 PM. Now read directly across from 12:10 PM, you will not find a time the bus arrives at the Water Park since it is not a scheduled stop. The next nearest scheduled stop is at US 287 at Wayfarer at 12:45 PM, one stop after passing the Water Park. The bus will stop at the Water Park, and you can assume you will arrive a few minutes before 12:45 PM.
One of the simplest rules for using timetables is to read down the departure times and across for arrival times. In some cases, when you are not getting on or off the bus at a scheduled stop, you will need to add or subtract a few minutes to the listed time of the closest key designated stops you will board or get off the bus.
Additional route and schedule information can be obtained by calling one of our information tellers at 761-7433. Go to http://www.wichitafallstx.gov/index.aspx?NID=696 for a complete list of routes.
When the bus approaches, look at the route color and name located above the windshield to make sure you are boarding the correct bus. If you're not sure, ask the driver. Have your fare or pass ready to deposit. When the bus comes to a complete stop, wait for passengers to exit before boarding. Place your money into the fare box or hand your pass/transfer to the driver for verification before taking a seat. Drivers are not allowed to handle fares or make change.
Ask the driver for a transfer if your trip requires you to ride a second bus. The transfer is good for one hour from the time it is issued. Give the transfer to the driver of the second bus you board. When the bus is approximately one block away from your stop, pull the signal strip located beside the window, or verbally inform the driver. Remain seated until the bus comes to a complete stop and then exit through the door.
Be sure you have all your belongings with you. It is recommended you wait on the curb until the bus has pulled away before attempting to cross the street. Never cross in front of or behind a standing bus.
Make sure you are registered to be notified of bids Click to Register. The City of Wichita Falls' Vendor Verification Policy outlines all of the requirements necessary to be set up in our system.
All formal bids (over $50,000) are advertised in the Legal Section of the Wichita Falls Times and Record News twice beginning 14 days prior to the bid opening. The upcoming bids will be posted on this web site and on Channel 1300. A listing of the items that are bid annually can be obtained by clicking here.
Protests After Bid Opening:• Must be submitted in writing no later than seven (7) working days prior to scheduled bid award.• Contents of protest - name of protester, bid # or description; statement of grounds for protest.• Protests shall be filed at the office of the City Purchasing Agent.• Protests shall be reviewed by the Director of the user department, Finance Director, Purchasing Agent, a representative of the City Manager’s Office and a representative of the City Attorney’s Office.• The decision of the protest committee and the documented record sustaining their decision will be submitted to the City Council and the protesting bidder at least three (3) days prior to the scheduled council meeting. The protesting bidder will have an opportunity to discuss his/her concerns at the appropriate time during the City Council meeting.• The decision of the City Council shall be final.
There are 3 easy ways to register:
For details, please visit our Facility Rentals page.
Check out our Park & Trail maps.
Please visit the Lake Lot Administration page for Area Lake Hunting Information.
Sec. 58-102. - Smoking prohibited in public places. Reference: Municode
Street lights can be installed at intersections and mid-block locations that are greater than 600 ft. from the nearest location? Go to the Street Light Page for more information.
An engineering study must be completed to determine signal warrants. Go to the Signal Page for more information.
Non-traffic control signs cannot be placed in the City ROW (right-of-way). Go to the Signs & Markings Page for more information.
Also see city ordinance number. 48-2004
Traffic counts are available. Please go to the Traffic Counts Page. Additional traffic count information can be requested at (940)761-7640.
To report a street light outage please contact the Traffic Department at (940)761-7640. or click here to submit a request online.
b. The interest drawn by the City on customer deposits is returned into the operating budget of the water/sewer fund to help in providing the lowest possible rates.
2. Seasonal increases due to increased usage, such as lawn watering, children's wading pools, additional laundry, and washing automobiles.
3. An error in the current reading or having been previously under-read.
4. The meter has been recently uncovered and read.
Water Distribution cannot assist you with your water bill- you must contact Utility Collections at 940-761-7414 for assistance, or click here for more information.
You may contact Utility Collections at 940-761-7414 to schedule a turn off to make repairs. If it is an Emergency, you may call 940-761-7414 between 8 am and 5 pm. After 5 pm, contact Water Distribution's emergency hotline at 940-761-4333.
All piping on the outlet side of the water meter is owned and maintained by the property owner, everything else contained in the meter box including the cutoff and water meter is owned and maintained by the City. Any necessary repairs to leaks on the privately owned houseline or any appurtenances connected to the privately owned houseline will be repaired by the homeowner or a certified professional. For more information, you may refer to the City of Wichita Falls Code of Ordinances, Chapter 106 - UTILITIES, ARTICLE II. WATER SERVICE.
No. The water must travel through the water meter before it will register as consumption on your water bill. Water main leaks happen on our distribution water mains and water service lines prior to any water entering the meter.
If you see an increase in your water consumption, you may have a leak on your internal water line. Please refer to this document, How to Read Your Water Meter, to learn how to check your water lines for leaks. For questions about your Water bill, you should contact Utility Collections at 940-761-7414.
If you find that your water is off, one possible reason is that we may be working on a water main leak in your area and have turned off the water main. This is done so that our crews can safely make the necessary repairs. Although we try and notify residents of an imminent outage, sometimes the residents affected are simply too large to notify in a reasonable amount of time. If you are certain we are not working on a water main leak, then you may have a leak that is causing pressure loss in the rest of your house. You can check your water meter's flow indicator to determine if you have a leak. If you need help, refer to How to Read your Water Meter or contact us at 940-761-4333.
The keys sold at local hardware stores are generic and meant for a variety of meter lids. Your key may simply need to be ground down a little to fit inside the meter lid's keyhole that we use. If you are still having trouble, you can contact us at 940-761-4333 and we will send a Field Crew to verify there isn't some other issue with your meter lid and assist you with opening it.