FAQs • Wichita Falls • CivicEngage

How do I make a water pollution complaint?: Probably the best way is to use the Access City Hall link on the lower left hand corner of each page. This will allow you to receive a number and track your complaint. Or, you may call the Water Pollution Division at 940-761-7822 and give them your complaint. We will track it and keep you informed of progress. You need to understand that some problems may be resolved in a few hours, but others may take a few days or weeks to resolve, depending upon the circumstances. We will keep you advised of progress on your complaint. Please be advised, however, that we can only deal with complaints within the City of Wichita Falls. We do not handle complaints outside the City as we have no jurisdiction there.

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Health Water Pollution

1. How do I make a water pollution complaint?: Probably the best way is to use the Access City Hall link on the lower left hand corner of each page. This will allow you to receive a number and track your complaint. Or, you may call the Water Pollution Division at 940-761-7822 and give them your complaint. We will track it and keep you informed of progress. You need to understand that some problems may be resolved in a few hours, but others may take a few days or weeks to resolve, depending upon the circumstances. We will keep you advised of progress on your complaint. Please be advised, however, that we can only deal with complaints within the City of Wichita Falls. We do not handle complaints outside the City as we have no jurisdiction there.

2. What are the fees for the Industrial Pretreatment Program?: The following are the current fees for Industrial Pretreatment Permits. There are additional requirements as well as on-site inspection of facility required before a permit can be issued. All fees listed are for a period of one year.
(a) Category 1 Metal Finishers $2,200
(b) Category 2 Centralized Waste $2,000
(c) Category 3 Steam/Electric Generation $1,100
(d) Category 4 Electroplating $2,100
(e) Category 5 Laundry $1,000
(f) Category 6 Non-classified $1,000
(g) Category 7 Glass Manufacturing $1,000
(h) Category 8 Non-significant Industries $800

3. What are the other water pollution fees?: Waste Hauling and Septic Hauling trucks are permitted annually. The fee for this is $50.00. Grease Trap Permit fees are $50.00 per year. Waste/Septic hauler trip tickets are available for $5.00 per pad of 100.

4. Do you perform testing in-house?: No. All testing done in conjuction with the Industrial Pretreatment Program is performed by a referral laboratory and/or the industry being permitted.

5. Do I need a Grease Trap Permit and what is involved?: City of Wichita Falls Ordinance 62-2004 reqiures that all restaurant and food serving facilities be permitted to discharge grease into the sewage system of Wichita Falls. The requirements for a permit are submission of a completed Grease Trap Application form, the obtaining of a Service Contract for the servicing, maintnenance, and pumping of your trap, and payment of the permit fee. We will then inspect your trap and facility and if it meets code, you will be issued a Grease Grap Permit. If not, then you must make necessary improvements before a Grease Trap/Food Permit can be issued. If you have any questions at all regarding Grease Traps and this program please call 940-761-7822 and we can assist you with any question you may have.

6. Does your division permit remediation sites?: Yes, but only after they have obtained the necessary permit and paperwork from the Texas Commission on Environmental Quality (TCEQ) and they must check with Utilities Division to see if a sewage connection fee will be charged. If they discharge directly to storm sewer, they do not need a permit from us but do need permission from the Utilities Division