Why is my water cut off? Don't you give notice?
Utility bills are due approximately 15 days after the billing date and become delinquent if the entire balance is not paid by the due date. Any unpaid balance after the due date is subject to a 5% late penalty. If the balance of the first bill is not paid when the second bill comes out there will be a notice of PAST DUE on the bill. After the due date of the past due bill customers can be subject to disconnection. Once disconnected there is a $30.00 disconnect fee.
If you pay the $30.00 fee you will be reconnected the next business day. For same day service there is another $20.00 charge to go on that same day.

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1. What do I have to do to get water service?
2. How much is the deposit?
3. How do you figure the sewer charge?
4. Do you pay interest on deposits? What happens to the interest?
5. Why is my bill so high?
6. Why is my water cut off? Don't you give notice?
7. When do I get my deposit back?
8. How can they read my meter when the grass has grown over it?
9. How can they read my meter when it's full of water?
10. How can they read my meter when the hands are missing?
11. What do I have to do to get my meter fixed?
12. Is there a charge for transfer of service?
13. When do you send out bills?
14. How can I have a past due amount on my bill when I paid last month?