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50 Plus Zone

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1. What is the Zone?
2. Does the $20 annual fee cover everything at the Zone?
3. Is the Zone open to everyone?
4. Do I need to be a member to come to the Zone?
5. Do I have to be a resident of Wichita Falls to join the Zone?

Abatement Liens

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1. What is the lien collection program?
2. What is a lien and why does the City have so many of them?
3. What is the City doing to collect these liens?
4. Why try to collect now?
5. If I have a lien on my property why should I pay it off?
6. How do I find out if my property has a lien on it?
7. What if I can't pay the whole amount at once?

Accounting & Finance

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1. What is the sales tax rate for the City?
2. What is the property tax rate for the City?

Aviation

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1. What time do passengers need to arrive at Municipal Airport?
2. Where can I find flight information for Municipal Airport?
3. Is there Long Term Parking at Municipal Airport?
4. What is the weight limit for carry on bags and checked bags?
5. What am I allowed to carry on to the aircraft?
6. Do I have to pay to check my bags?
7. Am I allowed to lock my checked baggage?
8. How do I report lost luggage?

Building Permits & Inspections

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1. Who needs building codes?
2. What is a building code?
3. How reliable are the building codes?
4. Why inspect a building during construction?

Candidate Questions

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1. What are the requirements to be a candidate for election?
2. When may I begin raising campaign funds?

Cemeteries

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1. Can you locate a gravesite for me?
2. Can the family plant trees, flowers or shrubs on gravesites?
3. Is water provided for the landowner's use?
4. Can I purchase burial spaces?
5. What is the cost of cemetery spaces?
6. Do you have a payment plan for burial spaces?
7. Do you stack burials?
8. Can I place flowers or holiday arrangements on gravesites?
9. Where are the two bankrobbers buried?
10. Where is Susan Parmer buried? (Jessie James' sister)

Citizen's Police Academy

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1. How do I apply for the Citizens' Police Academy
2. What age groups can attend the Citizens' Police Academy?
3. How much time will I have to dedicate to Citizens' Police Academy?

City Clerk

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1. How often are City Elections held?
2. Can anyone serve on the City Boards and Commissions?
3. Are permits required for garage sales?

Code Enforcement

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1. How many letters are sent for a code violation?
2. Can I get more time than what is stated in the courtesy letter to take care of the violation?
3. I received a letter for rubbish and trash-but, I didn't put it there. Am I still responsible?
4. I have a tenant living in a property that I own. Can I get a fine for their violation of an ordinance?
5. Is there an ordinance against parking vehicles in a back yard?
6. There is a vehicle on my property that doesn't belong to me. Can I have Code Enforcement remove this vehicle?
7. Can Code Enforcement officers look over a fence to inspect a complaint?
8. Is a property owner responsible for mowing the alley?
9. Can Code Enforcement tell my neighbor to cut their tree limbs that are hanging over onto my property?
10. Is there an ordinance requiring the removal of dead trees?
11. Does Code Enforcement issue building permits?
12. Can you tell me the current owner of a property?
13. Can Code Enforcement do anything about an inoperable vehicle on the street?
14. Does Code Enforcement handle complaints regarding basketball goals on the street?
15. Does Code Enforcement handle complaints regarding grass being blown onto streets?

Crime Prevention

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1. How can I schedule a security inspection for my home or business?
2. How can I schedule a Police Department speaker for my group?

Criminal Investigations

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1. My Purse was stolen yesterday with my checks and credit cards in it and my credit card has been used what should I do?
2. I was the victim of credit card abuse yesterday, and I made a police report. I want to talk to the Detective assigned to my case
3. I had some checks forged, and I have all these forgery affidavits, do I bring them to the Police Department?
4. How long does it take to investigate a case?
5. My home was burglarized and I found some of my property in a pawn shop. What should I do?

D.A.R.E

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1. What is D.A.R.E.?
2. Does D.A.R.E. work?
3. Can D.A.R.E. Officers speak at other community events?

Emergency Management

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1. When are the Outdoor Warning Sirens tested?
2. I cannot hear the Outdoor Warning Sirens inside my home?
3. Are there are any public storm shelters?
4. Where can I learn more about Emergency Management?
5. How can I help?

Fire Department

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1. Why do so many fire trucks show up on the scene of a fire?
2. Why do you turn off the electricity at the house when fighting a fire?
3. Why do you cut holes in the roof at a fire?
4. Why does a Fire Truck show up when you call for an ambulance?
5. How do you schedule a fire station tour?
6. What type of fire extinguisher should I have in my house?
7. How do I get my home inspected for fire safety?
8. What is your average response time?
9. When will the burn ban be lifted?
10. Do you have any volunteers on the department?

Fleet Maintenance

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1. What are the Shop’s hours of Service?
2. What if my vehicle has a break down and I cannot get in touch with anyone in the Shop?
3. How often is my vehicle scheduled for Preventive Maintenance?
4. How can I find out if my City vehicle is ready?
5. How often does my oil need to be changed?
6. What air pressure should I maintain in my tires?
7. Is it okay to use another vehicle’s gas card if I can’t find mine?
8. What do I do if the fuel pumps are not working?
9. Who do I see for a license tag or registration for a City of Wichita Falls vehicle?
10. When is the City Auction?
11. As a vendor, who do I contact about doing business with Central Services?

Golf

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1. How do I make Tee Times at the Champions Course at Weeks Park
2. How do I set up league play or a golf tournament?
3. Does the Champions Course have a Senior League?
4. I am interested in joining the Ladies Golf Association.
5. What kind of activities to you have for the junior golfer during the summer.
6. Does the Champions Course have a driving range?
7. Does the Champions Course have rental clubs?
8. What are the cart rental fees?
9. What are the cart path rules?
10. Is there a handicap cart policy?
11. Can I bring a cooler, of beer or nonalcoholic beverages onto the course?
12. Are groups of 6 players allowed?
13. Are metal spiked golf shoes allowed?
14. Can I get a Rain Check if I can't finish my round due to personal reasons.
15. What kind of greens does the Champions Course have?
16. Is there a weekly scramble?
17. How do I get a handicap started?
18. What kind of merchandise does the Pro Shop have for sale?
19. Is there a restaurant at the Champions Course?
20. Does the Champions Course have annual passes?
21. Where is the Champions Course located?
22. What is the dress code for the Champions Course?
23. Can the golf course be used for jogging, walking, bicycling or rollar blading?
24. Does each player need to have their own set of clubs?
25. What is the pace of play at the Champions Course?
26. What does "Ready Golf" mean?
27. How long do I have to look for a lost ball?
28. What is a ball mark?

Health Animal Control

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1. What is considered an emergency call for after hours?
2. What happens to the animals that are picked up by ACOs?
3. How many pets may I have if I reside in Wichita Falls?
4. Does Wichita Falls require that I license my animals?

Health District

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1. Where is the Health District located?
2. What are the Health District's telephone numbers?
3. What are the District's hours of operation?

Health General Environmental

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1. Do I need a permit to sell food?
2. Can I sell food cooked at home?
3. What types of food can I sell from my home?
4. Am I required to have a food handlers card where I work?
5. Do I need a permit for my swimming pool?
6. What is a manager of operations?
7. How often does the Health Department have pool classes?
8. I want to open a small daycare, do I need a permit?
9. Who should I contact if I suspect abuse?
10. Do I need a permit to serve food to the kids?
11. When should my kids not go to daycare?
12. How much chlorine do I use to sanitize dishes?
13. Who should I contact if I have a problem with my motel or hotel room?
14. Should the sheets and towels be changed daily?
15. Which permitted tattoo/piercing business is the cleanest?
16. Where is the best place to get a tattoo or piercing?

Health Laboratory

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1. When do you accept water samples for testing?
2. Can I collect the samples myself using a home sterilized container?
3. What are the fees for Water Testing?
4. Do you do rabies testing?
5. Can I use the services of the Health District Laboratory?
6. Where can I get my water sample tested further?
7. What should I do if I have a question about a test, the fee, or a general question?

Health On Site Septic

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1. Why does the Wichita Falls Health Department inspect in Archer and Clay counties?

Health Personal Health Services (Nursing)

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1. What diseases do I report?
2. Under HIPAA regulation, can I, as a MD, release medical records of a private patient without signed consent?
3. How do I go about reporting?
4. I thought my medical records were private and confidential?
5. Who told you about my “condition”, it is none of your business?
6. If after hours I need to report a common disease what do I do?
7. My child has been sent home from school (daycare) for lice several times. Can you do something about this?
8. My daughter’s friend was diagnosed with an condition. Does she need to be concerned?
9. One of my co-workers has Hepatitis C and we work in a food establishment. Can he be working?
10. What types of insurance do you take?
11. Does the Clinic do sick visits?
12. How long does a visit take?
13. Do I need an appointment for the Sexually Transmitted Disease clinic?
14. If I have something, why can't you just give me the medicine?
15. What is the cost of the STD clinic?
16. How long will my visit take?
17. What will you be testing me for?
18. Can I pick up my results?
19. I've been raped. Can you test me?

Health Vital Statistics

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1. How do you get a birth certificate if you were born in Wichita Falls?
2. I was born in Texas, but not in Wichita Falls. Can I get my birth certificate here?
3. Are birth records open to public inspection?
4. What is a certified copy of a Birth or Death Certificate?
5. Is a hospital record a certified copy of the Birth Certificate?
6. If a mistake (such as spelling of a name) occurs on the original birth certificate, can this be corrected and is there a charge for this correction?
7. How do I get my child's father's name on the birth certificate at the time of my child's birth if I am not married.
8. Can this be done after I leave the hospital?
9. How do I file a home birth?

Health Water Pollution

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1. How do I make a water pollution complaint?
2. Where can I find information on the Industrial Pretreatment Program?
3. What are the fees for the Industrial Pretreatment Program?
4. What are the other water pollution fees?
5. Do you perform testing in-house?
6. Do I need a Grease Trap Permit and what is involved?
7. Does your division permit remediation sites?

Health Zoonosis

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1. When do you spray for mosquitoes? How can I get my neighborhood sprayed for mosquitoes?
2. What chemical do you use to spray for mosquitoes?
3. What are those little round things your workers throw in ditches?
4. What do I need to do if I am sensitive to chemicals or do not want my neighborhood to be sprayed for mosquitoes?

Home Page

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1. What is there to do in Wichita Falls?
2. How do I sign up for city services?
3. When can I water my lawn?
4. How do I purchase tickets for events at MPEC or Municipal Auditorium?
5. Can I speak with the City Council?
6. How do I find the City trail system?
7. Is the burn ban still in effect?
8. Does the city recycle?
9. How do I get on the City Council agenda?
10. What is the population of Wichita Falls?
11. Are there any restrictions to hand watering?
12. Do I need a permit for a garage sale?
13. Who do I call about dilapidated structures or overgrown lawns?
14. How do I report a faulty streetlight, pothole or damaged street sign?
15. How do I find out if a contractor is licensed or bonded?
16. Who do I talk to concerning city owned property?
17. What do I do if I have a dispute with my landlord?
18. How do I register my children for school?
19. What do I do if I have a problem with my child's school?
20. Where can I get my child immunized?
21. Where do I go to get a marrige license?
22. How do I request access to City of Wichita Falls records?

Housing/Section 8

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1. What are the requirements for participating in the Housing program?
2. How and where do I apply?
3. Can a single person apply and be eligible for Housing assistance?
4. How long is the waiting period before we can expect to receive assistance?
5. Do you provide emergency housing?
6. What are the Fair Housing Phone Numbers?

Human Resources

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1. When should Fire Fighter (trainee) applications be submitted and when will the testing take place?
2. When should Police Officer (trainee) application be submitted and when will the testing take place?
3. What is the procedures for obtaining CDL?
4. How do I get reimbursement for damages I feel is the responsiblity of the City?
5. When am I eligible for health and dental coverage?
6. To what age can my dependent children remain on the coverage?
7. Can I cover my dependents on the dental only?
8. Are prescription drugs covered by the same company as the health and dental?
9. When I retire will I be eligible to keep my health coverage?
10. Can I enroll in Vision benefits if I am not on the City''s Health Plan?

Lake Lot Division

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1. What is required to transfer a lease?
2. When is my lease payment due?
3. How much is a lease?
4. What are the building requirements for a home?
5. Can I lease a lot for my camper?
6. How much time do I have to build a residence?
7. Can I have animals on my leased property?

Legal

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1. Does the City Attorney's office assist citizens in their private legal matters?
2. I need legal help, but I cannot afford an attorney.
3. My landlord has evicted me. What can I do?
4. I need to discuss my Municipal Court case with someone.
5. Can I handle my divorce without hiring an attorney?
6. Can I cut the limbs from my neighbor’s tree that extend over to my property?

Legal Municipal Court Prosecutor

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1. I was ticketed for speeding. What are my options?
2. My neighbor’s dogs constantly bark. What can I do?
3. I received a ticket for: (a) parking in my front yard; (b) weeds and grass; (c) dog at-large; (d) a junked vehicle. What do I do now?
4. I am the victim of an assault. Can you help?

MLK

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1. What is the MLK Center's role in the City of Wichita Falls?
2. What programs do you offer?
3. When do I volunteer or donate?
4. What is your location and hours of operation?

Parks & Recreation

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1. How is a picnic shelter reserved?
2. How do I register for recreation activities?
3. Where can I find out about special events in Wichita Falls?
4. Does the City of Wichita Falls have facilities available to rent for special occasions?
5. Where are the parks located in Wichita Falls?
6. Can the Log Cabin in Lucy Park be reserved?

Parks Lot Mowing

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1. Who do I call to file a complaint about a lot?
2. How tall does the grass have to be for a lot to be in violation of city code?
3. How long has the city been operating this program?
4. How many vacant lots does the city currently maintain?
5. How many lots have been mowed since the program began?

Parks, Medians and Trails

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1. How long are the hiking / biking trails and where can they be accessed?
2. Can I reserve the Lucy Park Log Cabin?
3. How many people will a picnic shelter accomodate?
4. Where can I take my child to practice softball, baseball, or soccer?
5. Where can I go fishing?
6. Do you have maps of the trails?
7. Where can I park to walk to the Falls?

Planning and Zoning

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1. Can I operate a business from my home?
2. Can I build a carport in the front of my house?
3. Are there restrictions on my land?
4. Do I need a permit to place an advertising sign on a commercial lot?

Police Administration

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1. How can I speak to the Chief of Police?
2. How do I compliment an Officer for a job well done?
3. Why can't I talk to the Chief about my Burglary?
4. How does the Chief of Police give out information?
5. How do I file a complaint?

Police Communications

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1. How can I listen to Police calls?
2. What number do I call when I need an officer to respond?

Police Community Services

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1. How can I start a Neighborhood Watch program?
2. Will an officer speak to my civic group?
3. What should I do if I have information about a crime?
4. Can a Criminal Justice major work in the department while attending school?
5. What will it cost to plan a tour, program or inspection?

Police Organized Crime Unit

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1. Can I call with information and not give my name?
2. Who do I call when I smell a possible meth lab?
3. What does a "Meth Lab" smell like?
4. What information should I have when I report drug activity?
5. What are some of the common signs of drug abuse and drug activity?

Police Patrol

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1. How do I make a Police report?
2. Can I call an Officer to unlock my car when I locked my keys inside?
3. If I am involved in an accident do I have to make a report?
4. If I am involved in an accident can I move my car out of traffic?

Police Property Impound

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1. How do I get my car out of Impound?
2. Where is the impound located?

Police Public Information

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1. Can I receive News Releases from the Police Department?
2. I need my report for insurance purposes. Who can I call?
3. How can I find more information on police activity during weekends?

Police Records

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1. How do I get my accident report?
2. Where can I get fingerprinted?
3. Where can I get my background checked?
4. Can I call ahead so I will not have to wait to pick up my accident or offense report?

Police Sections

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1. Can I call with Information and not give my name?
2. How can I become a Wichita Falls Police Officer?
3. Where do you take arrested persons?

Property/Lakelot

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1. Can you tell me the current owner of a property?
2. Can I get a list of properties with delinquent taxes prior to foreclosure date?
3. Can you come out and mark my property boundaries?
4. Can I park my vehicles and store my excess equipment on city easements and right-of-ways?
5. I have been told that my building is encroaching on City property. What do I do?
6. May I mail my annual lake lot lease payment in?
7. When is my lake lot lease payment and inspection fee due?
8. How do I go about selling my improvements on my leased lake lot?
9. Is hunting allowed at the area Lakes?
10. Are there any designed off-road driving areas at the Lakes?
11. Are there designated areas for shooting fireworks?

Public Transportation / Transit

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1. How do I buy a pass?
2. How do I pay a fare?
3. How do I read a schedule?
4. How do I ride public transportation?
5. Do you have bus service on Sundays?
6. Hours of Service?
7. How many carry on bags can I take on the bus?
8. Do you have door-to-door service?
9. Do you have wheel chair lifts on buses?

Purchasing

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1. How do I add my business to the vendor list for the City?
2. I forgot to turn in my Intent to Bid, can I still submit my bid?
3. Can I submit my bid via fax?
4. How can I find out when, and or for which products, the City will be soliciting proposals?
5. What is the exception on a Call for Bid?
6. What level of insurance does the City of Wichita Falls require of its contractors?

Recreation

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1. How do I register for activities?
2. Where can I find out about special events put on by the Recreation Department in Wichita Falls?
3. Does the City of Wichita Falls have facilities available to rent for special occasions?
4. Where are the parks located in Wichita Falls?
5. Is hunting allowed at the area Lakes?

Traffic Engineering

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1. What is required for a new street light to be installed?
2. How can I get a traffic signal?
3. Where can I place my sign?
4. How can I get a traffic count?
5. How do I report a street light outage?

Transportation Planning

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1. What is being done to improve the pedestrian Trail System?
2. What do I ned to do if I have questions about state highway projects?
3. What does Transportation Planning do?

Travel Center

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1. Where can I purchase bus tickets?
2. When do I need to be at the Travel Center to catch my bus?
3. If the Travel Center is closed and I don't have tickets, but I still want to travel, what do I do?
4. What if the Travel Center is closed and I have tickets for a departure?
5. If my bus arrives at the Travel Center when it is closed and I need transportation or shelter what do I do?

Utility Billing & Collections

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1. What do I have to do to get water service?
2. How much is the deposit?
3. How do you figure the sewer charge?
4. Do you pay interest on deposits? What happens to the interest?
5. Why is my bill so high?
6. Why is my water cut off? Don't you give notice?
7. When do I get my deposit back?
8. How can they read my meter when the grass has grown over it?
9. How can they read my meter when it's full of water?
10. How can they read my meter when the hands are missing?
11. What do I have to do to get my meter fixed?
12. Is there a charge for transfer of service?
13. When do you send out bills?
14. How can I have a past due amount on my bill when I paid last month?

Water FAQ's 2014

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1. What is the latest news on the Direct Potable Reuse Project (DPR)?
2. How is water used in the DPR system treated?
3. What about the safety and testing of the water used in the DPR Project?
4. Is the long term reuse project still going to be built?
5. Did the City try cloud seeding?
6. Why are water rates expected to go up even though water use is down?
7. Why can’t you just cut the budget to make up the difference and not raise rates?
8. So, why can’t the City cut fixed costs?
9. What are some of the main reasons water rates have gone up?
10. Are you going to do anything to minimize the impact to water users?
11. Why does this seem to only be happening in Wichita Falls?
12. Why does it seem like my water bill is still pretty high?
13. How do I read my water bill?
14. What is a CCF?
15. Why doesn’t the City use gallons instead of units?
16. Did the City wait too long to start looking for more water?
17. Is the City still looking at building Lake Ringgold?
18. Why didn’t the City dredge Lake Wichita when the Corp of Engineers or highway contractors offered
19. Why doesn’t the City use Lake Wichita as a water source?
20. What is the current cost to dredge Lake Wichita to make it a viable water source?
21. Why isn’t the City using its own heavy equipment on Lake Wichita right now while it’s low?
22. How much water does Castaway Cove use?
23. Why are the fines for water violations so much and who gets all the money?
24. What is the Water Resources Commission and what do they do?
25. I thought the City Council was making all water restriction decisions?
26. Why did this water shortage happen?