Utility Billing and Collections is responsible for customer services including: new customers, billing, meter lids missing, and new service line connections. For questions please call 940-761-7414.
The division also handles turning on/off water utility orders, the reading of water meters, establishing new service, billing for water, sewer and refuse, collection of payments and arranging for a field inspection.
How to Establish Service
To establish a water account, the customer is asked to come to the Utility Collections office at 1300 Seventh Street and make a deposit. Identification is required on new deposits to protect the customer from someone else establishing an account in his/her name. A representative is allowed to establish the account by using their own identification and providing copies of the responsible party’s identification.
Residential deposits are $90.00 for single-family dwellings. Multi-family dwellings are $50.00 per unit when served by one meter. Minimum business deposits are $100.00 for businesses with low water usage. Other business deposits are calculated based on comparable business use applied to current rates for water, sewer, and refuse