Utility Billing and Collection Division
Citizen Self Serve
Residents can now monitor and control their utility accounts by signing up for Citizen Self Serve. Once on the site follow the prompts, click on Self Serve, then Register and you can sign up for FREE. By using Citizen Self Serve residents can:
•Monitor their account 24/7
•Monitor their utility usage
•Set up new accounts
Receiving Utility Bills by Email
To receive Utility Bills by email please contact the Utility Billing Office at 940-761-7414.
Utility Payment Options
There are several ways to pay Utility Bills. See which one will work best for you. Utility Payment Options
Utility Billing and Collections is responsible for customer services including: new customers, billing, meter lids missing, and new service line connections. For questions please call 940-761-7414.
The division also handles turning on/off water utility orders, the reading of water meters, establishing new service, billing for water, sewer and refuse, collection of payments and arranging for a field inspection.
How to Establish Service
To establish a water account, the customer is asked to come to the Utility Collections office at 1300 Seventh Street and make a deposit. Identification is required on new deposits to protect the customer from someone else establishing an account in his/her name. A representative is allowed to establish the account by using their own identification and providing copies of the responsible party’s identification.
Residential deposits are $90.00 for single-family dwellings. Multi-family dwellings are $50.00 per unit when served by one meter. Minimum business deposits are $100.00 for businesses with low water usage. Other business deposits are calculated based on comparable business use applied to current rates for water, sewer, and refuse
To learn more about water rates, surcharges and how these will be affected now that the drought has ended please read the Water Rate FAQ's. These will help answer any questions you may have.
Residents Water Rate Questions Answered
Watering Restrictions (Year Round)
The City of Wichita Falls enforces the following year round watering restrictions: