Frequently Asked Questions

wic
Q: What do I do if I have lost my WIC Card?          mom and baby
A: Call 1-800-942-3678

Q: How do I take an online class?
A: Go to www.Texaswic.org and pick a class, then either print out certificate number or write it down and bring it in to the WIC office with your WIC card, and we will load your benefits. 

Q: If the WIC office closes at 5:00 P.M., why can’t they see me right before it closes?
A: The office closes at 5 PM, which means the employees have to leave at 5.  Our computers take about 10 minutes to run end of day reports before we leave for the day.  During and after those reports, we cannot access the computers, so we are unable to help clients at that time.  

Q: What classes are available?
A: We have classes every Monday all day long at 10 minutes past the hour.  Our infant classes are at 9:10AM and 1:10PM.  Our Child class is at 10:10AM.  We have general classes at 11:10AM and 5:15PM.  Our maternity classes are at 2:10PM and 3:10PM.  We have a Spanish class at 4:10PM.  On the first Wednesday of the month, we have a cooking class at 11:00 AM.  We also have online classes at www.Texaswic.org.

Q: Does WIC ever come to Clay County?
A: We go to Henrietta on the 2nd Tuesday morning of the month to the Senior Citizens Center. Call the WIC office at 940-761-7815 for more information.

Q: Does WIC ever come to Sheppard Air Force Base?
A: We go to SAFB Airmen and Family Readiness Center on the 2nd Tuesday afternoon AND 2nd Wednesday of the month.  Call the WIC office at 940-761-7815 for more information.

Q: Does WIC ever come to Burkburnett?
A: We go to Burkburnett on the 2nd Thursday morning of the month to the Grace Lutheran Church. Call the WIC office at 940-761-7815 for more information.

Q: Does WIC ever come to Electra?
A: We go to Electra on the 2nd Thursday afternoon of the month at the Senior Citizens Center.  Call the WIC office at 940-761-7815 for more information.

Q: What is a Mid-cert?
A: A mid-certification is a midyear appointment for your child, just to check on things. If a child is over 2 years old and had good iron at the last visit, we only check weight and height.  Children under 2 years old will have iron checked at every cert. appointment.  Just bring your WIC card and your child to these appointments because we do not need to do an income or resident screening during that visit.
 
Q: Why do I have to bring proof of address to my appointment?
A: Texas WIC is for Texas residents only, and state requires proof that clients are Texas residents. A P.O. Box can be used as the mailing address, but cannot be used as proof of residence.  You must bring proof of physical address to your appointment.
 
Q: Why do my appointments take so long?  
A: There are several different stops for your WIC appointment.  The clerks at the front desk are filling out all the forms with your name and information and checking your residence, your income, your Medicaid/SNAP eligibility, and making sure the computer has the correct information.  Then the nurses and nutritionist will take you or your child to the lab where they will check height, weight and iron level.  After that, you will see a nurse or nutritionist.   You might have to wait a few minutes while they document the growth chart.  They will then talk to you about your child’s nutrition and any concerns you might have.  Afterwards, you go to the waiting room, and the nurse or nutritionist will document your visit in the record.  Only then, can it be brought back to the clerks to be entered in the computer and finally, they will be able to issue your benefits to your card and set up your next appointment.  We try our best to make your visit as quick as possible, but every step is important to your care.
 
Q: How can I make my appointment shorter?
A: At the time your appointment is made for your next visit, the clerk gives you paperwork to have completed before you arrive, as well as a list of what you need to provide at that appointment. If you do not have the paperwork, arrive 15 minutes early to your appointment.
 
Q: What can I do if I have trouble shopping for my WIC foods?
A: Always take your WIC shopping guide and shopping list or last ending balance receipt with you to the store. If you still have trouble, call Ramona, our vendor liaison, at your local WIC office 940-761-7815.  You can also check with each cashier, who should have the approved food guide for that specific store.
 
Q: Why is the WIC office closed on the last business day of each month?
A: Your WIC staff needs time for staff trainings and development, as well as time to update bulletin boards, appointment sheets, etc.  It’s important not to wait until the last day of the month to update your benefits.
 
Q: Do you stay open late any days for parents who work all day?
A: We are open until 7pm on the 4th Tuesday of most months. These late appointments fill up fast, so call ahead to reserve a time slot.
 
***NOTE***If you have moved or changed your phone number, please don’t forget to update your information with WIC.
                                         working mom